Media players always lose Wifi connectivity, but never at the same time. Laptops & Phones do not lose Wifi.

Posted on 2015-01-20
Medium Priority
Last Modified: 2015-04-06
We have a Netgear D6200 Wireless Router. There is a Seagate Goflex Home network Storage device connected to it (Via Eth). The Storage device is used to host media to stream to our various Media players.

We have a number of wireless devices connected to the Routers Wifi. This includes Laptops, Smart Phones, Tablets, TV's, Bluray & media players.

We find that on all of the Media players (TV's, Bluray Players, media players), they will lose Wifi connectivity at some stage. This can happen 3-5 times whilst watching a movie. They all re-establish connection shortly after, but the outage is always long enough that you have to search for & FFWD the movie back to where you were again.

However they never disconnect at the same time. It's just random on which device disconnects.

Wifi reception  to all of the devices is fine. They all are near max reception.

All of our laptops, smart phones & tablets all stay connected to Wifi. They also stay connected when streaming media from the media NAS.
Question by:Howzatt
LVL 32

Assisted Solution

by:Kamran Arshad
Kamran Arshad earned 668 total points
ID: 40561327

You can analyze using Wireshark to analyze the packets for possible errors;


This video helps in analyzing wireless traffic;


Author Comment

ID: 40565700
I am afraid WireShark is outside my skill set. I don't know how to review the captured data or what I am meant to be looking for.
LVL 53

Assisted Solution

by:Jackie Man
Jackie Man earned 664 total points
ID: 40566094
try to fix a static IP address for your media player...
We Need Your Input!

WatchGuard is currently running a beta program for our new macOS Host Sensor for our Threat Detection and Response service. We're looking for more macOS users to help provide insight and feedback to help us make the product even better. Please sign up for our beta program today!


Author Comment

ID: 40602355
Trying static IP's wouldn't resolve the issue.
It seems to disconnect more frequently on the higher quality video files (720p & 1080p - mainly movies).
However it is rare for it to disconnect on a lower quality file (480p - mainly TV shows)
LVL 43

Accepted Solution

Rob earned 668 total points
ID: 40609584
This could be a compatibility issue with the type of wireless security the router offers.  Most will come preconfigured with WPA-Personal with either TKIP or AES as the encryption types.

Is it a possibility to firstly remove the security for testing purposes.  Yes, you will have an open network however it will tell you if that is the issue.  If you're able to get a stable connection with your media devices then move to WEP, WPA with TKIP, then AES etc and see how that goes.  If you need help with this I can download the manual and walk you through it.

Author Comment

ID: 40613359
Good idea, I should be right in disabling the security. Will keep you posted.

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

This program is used to assist in finding and resolving common problems with wireless connections.
The article describes step by step how to validate the SRA software certificate once installed on the Site Recovery Manager server. I hope it will be very useful for all administrators of virtualized environments.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…

587 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question