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Why won't 2 specific emails send to each other?

Posted on 2015-01-21
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Last Modified: 2015-01-22
I service 2 companies. One is hosted with me at machighway.com - www.wildlifevets.com and the other is hosted by infinity focus - www.wildpharm.co.za. Both companies belong to the same group so IT services are shared.

emails within wildpharm can't send to each other. e.g. md@wildpharm can't send to finances@wildpharm
emails from wildlifevets can't send to wildpharm e.g. derik@wildlifevets can't send to md or finances@wildpharm
wildlifevets emails can send and receive from anyone else
wildpharm emails can send and receive from anyone else

here is the error message:
"{Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pharmacist@wildpharm.co.za
SMTP error from remote mail server after MAIL
FROM:<cobus@wildlifevets.com> SIZE=12385:
host mail.wildpharm.co.za [197.221.12.125]: 550-Verification failed for
<cobus@wildlifevets.com>
550-Unrouteable address
550 Sender verify failed

------ This is a copy of the message, including all the headers. ------

Return-path: <cobus@wildlifevets.com>
Received: from [197.81.6.209] (port=51188 helo=CobusPC)
by martin.machighway.com with esmtpsa (TLSv1:AES128-SHA:128)
(Exim 4.84)
(envelope-from <cobus@wildlifevets.com>)
id 1YDUhB-004GPJ-2s
for pharmacist@wildpharm.co.za; Tue, 20 Jan 2015 02:02:03 -0700
From: "Dr Cobus Raath" <cobus@wildlifevets.com>
To: "'Frik Taute'" <pharmacist@wildpharm.co.za>
Subject: Missing Parcel
Date: Tue, 20 Jan 2015 11:01:49 +0200
Organization: Wildlifevets.com
Message-ID: <010301d0348f$c170fec0$4452fc40$@wildlifevets.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0104_01D034A0.84FB5560"
X-Mailer: Microsoft Outlook 14.0
Thread-Index: AdA0j40gY46jfxC7RWCWbHDz647E3w==
Content-Language: en-za
X-OutGoing-Spam-Status: No, score=-2.9

This is a multipart message in MIME format.

------=_NextPart_000_0104_01D034A0.84FB5560
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
}"

This is not my field of expertise but the companies need me to sort it out as soon as possible. i have full access to wildlifevets.com domain but not to wildpharm. what should i be checking for?
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Comment
Question by:Géran Raath
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6 Comments
 
LVL 35

Assisted Solution

by:Kimputer
Kimputer earned 500 total points
ID: 40561507
Sounds like the problem must be at wildpharm, and you just said you don't have full access to there.  That's gonna be a problem. They have to do most of the leg work.

 550-Verification failed for
 <cobus@wildlifevets.com>
 550-Unrouteable address
 550 Sender verify failed

Means a rule in their server system is deciding to bounce the mail. And sadly it could be a few things.  - It wants to accept your email ONLY if it's sent from the IP it expects (the mx server for wildlifevets.com, which is inbox.machighway.com    internet address = 184.172.132.10)
- or their DNS entries are messed up (for both wildpharm and wildlifevets).
0
 

Author Comment

by:Géran Raath
ID: 40561518
Thanks Computer. I'll keep searching. Would it help if i added another MX server?
0
 

Author Comment

by:Géran Raath
ID: 40561530
I meant Kimputer. Autocorrect!
0
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LVL 35

Accepted Solution

by:
Kimputer earned 500 total points
ID: 40561535
You shouldn't take any action until more information from the other side clears up this issue. If the problem is mainly at the other side, things you do will make things worse (for you mostly). For instance, adding another MX, when that server actually isn't a real accepting server might mean you will miss real emails, since some mail servers will send to secondary MX servers, even though the first priority server is online (either by design or a bug, or temporary network issues).
You could send another email from your MX server though. If it goes through, you can ask the other side to loosen the rules for you, if it doesn't go through, their DNS system is probably messed up (probably manually doing things, like adding wrong wildlifevets.com entries in various configuration files)
But since they will still have the internal email problem, they will have a lot more work to do.
0
 

Author Comment

by:Géran Raath
ID: 40561643
Will take your advice and ask them to recheck their side. Thanks again.
0
 

Author Closing Comment

by:Géran Raath
ID: 40564297
Update on the problem.

We ended up changing the POP and SMTP servers on each machine using email from wildpharm domain. Instead of using the domain name for mail.wildpharm we used the IP address of the domain. This seems to have enabled email between themselves and wildlifvets domain users. I don't think the real problem has been addressed. Still worried that there is a major fault in the system but at least the email issue is sorted out.
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