Why won't 2 specific emails send to each other?
I service 2 companies. One is hosted with me at machighway.com - www.wildlifevets.com and the other is hosted by infinity focus - www.wildpharm.co.za. Both companies belong to the same group so IT services are shared.
emails within wildpharm can't send to each other. e.g. md@wildpharm can't send to finances@wildpharm
emails from wildlifevets can't send to wildpharm e.g. derik@wildlifevets can't send to md or finances@wildpharm
wildlifevets emails can send and receive from anyone else
wildpharm emails can send and receive from anyone else
here is the error message:
"{Subject: Mail delivery failed: returning message to sender
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
pharmacist@wildpharm.co.za
SMTP error from remote mail server after MAIL
FROM:<cobus@wildlifevets.c
host mail.wildpharm.co.za [197.221.12.125]: 550-Verification failed for
<cobus@wildlifevets.com>
550-Unrouteable address
550 Sender verify failed
------ This is a copy of the message, including all the headers. ------
Return-path: <cobus@wildlifevets.com>
Received: from [197.81.6.209] (port=51188 helo=CobusPC)
by martin.machighway.com with esmtpsa (TLSv1:AES128-SHA:128)
(Exim 4.84)
(envelope-from <cobus@wildlifevets.com>)
id 1YDUhB-004GPJ-2s
for pharmacist@wildpharm.co.za
From: "Dr Cobus Raath" <cobus@wildlifevets.com>
To: "'Frik Taute'" <pharmacist@wildpharm.co.z
Subject: Missing Parcel
Date: Tue, 20 Jan 2015 11:01:49 +0200
Organization: Wildlifevets.com
Message-ID: <010301d0348f$c170fec0$445
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_0
X-Mailer: Microsoft Outlook 14.0
Thread-Index: AdA0j40gY46jfxC7RWCWbHDz64
Content-Language: en-za
X-OutGoing-Spam-Status: No, score=-2.9
This is a multipart message in MIME format.
------=_NextPart_000_0104_
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding:
}"
This is not my field of expertise but the companies need me to sort it out as soon as possible. i have full access to wildlifevets.com domain but not to wildpharm. what should i be checking for?
emails within wildpharm can't send to each other. e.g. md@wildpharm can't send to finances@wildpharm
emails from wildlifevets can't send to wildpharm e.g. derik@wildlifevets can't send to md or finances@wildpharm
wildlifevets emails can send and receive from anyone else
wildpharm emails can send and receive from anyone else
here is the error message:
"{Subject: Mail delivery failed: returning message to sender
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
pharmacist@wildpharm.co.za
SMTP error from remote mail server after MAIL
FROM:<cobus@wildlifevets.c
host mail.wildpharm.co.za [197.221.12.125]: 550-Verification failed for
<cobus@wildlifevets.com>
550-Unrouteable address
550 Sender verify failed
------ This is a copy of the message, including all the headers. ------
Return-path: <cobus@wildlifevets.com>
Received: from [197.81.6.209] (port=51188 helo=CobusPC)
by martin.machighway.com with esmtpsa (TLSv1:AES128-SHA:128)
(Exim 4.84)
(envelope-from <cobus@wildlifevets.com>)
id 1YDUhB-004GPJ-2s
for pharmacist@wildpharm.co.za
From: "Dr Cobus Raath" <cobus@wildlifevets.com>
To: "'Frik Taute'" <pharmacist@wildpharm.co.z
Subject: Missing Parcel
Date: Tue, 20 Jan 2015 11:01:49 +0200
Organization: Wildlifevets.com
Message-ID: <010301d0348f$c170fec0$445
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_0
X-Mailer: Microsoft Outlook 14.0
Thread-Index: AdA0j40gY46jfxC7RWCWbHDz64
Content-Language: en-za
X-OutGoing-Spam-Status: No, score=-2.9
This is a multipart message in MIME format.
------=_NextPart_000_0104_
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding:
}"
This is not my field of expertise but the companies need me to sort it out as soon as possible. i have full access to wildlifevets.com domain but not to wildpharm. what should i be checking for?
SOLUTION
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ASKER
I meant Kimputer. Autocorrect!
ASKER CERTIFIED SOLUTION
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ASKER
Will take your advice and ask them to recheck their side. Thanks again.
ASKER
Update on the problem.
We ended up changing the POP and SMTP servers on each machine using email from wildpharm domain. Instead of using the domain name for mail.wildpharm we used the IP address of the domain. This seems to have enabled email between themselves and wildlifvets domain users. I don't think the real problem has been addressed. Still worried that there is a major fault in the system but at least the email issue is sorted out.
We ended up changing the POP and SMTP servers on each machine using email from wildpharm domain. Instead of using the domain name for mail.wildpharm we used the IP address of the domain. This seems to have enabled email between themselves and wildlifvets domain users. I don't think the real problem has been addressed. Still worried that there is a major fault in the system but at least the email issue is sorted out.
ASKER