Solved

Active sync not working on Exchange 2013 Server

Posted on 2015-01-21
4
68 Views
Last Modified: 2015-01-29
Hi

I currently migrating my current users from Exchange 2010 to Exchange 2013 ,in the migration I still need my users to connect their phones/devices with ActiveSync on Exchange 2013 Server. The OWA address works like a charm on Exchange 2013 but can't get my users to connect with the public ip of the new Exchange 2013 Server ,Please advice what I can do

Thanks
SD
0
Comment
Question by:Dirkie Laubscher
  • 2
4 Comments
 
LVL 3

Expert Comment

by:Sudhir Bidye
ID: 40561485
Run activesync manual test and inform us about the error. Based on the error anyone can suggest the troubleshooting steps.

-Check if it is not working for single user or all users.
-Check in  inherited permission are enabled for the users.
- is your AD domain and smtp domain same? i.e is your internal domain abc.com and smtp domain abc.com or abc.local and xyz.com. If your internal domain abc.com and external domain xyz.com then you will have to add addtioinal upn suffix in AD for xyz.com and set primary upn for all the users to xyz.com. this wont affect domain login but will be helpful in accessing activesync using autodiscover.
0
 

Author Comment

by:Dirkie Laubscher
ID: 40561673
Hi  I did run the test utility from Microsoft site please see attached error message ,do I need to change the DNS pointer or create a new certificate for this. Also if I need to create a new certificate how do I do this in Exchange 2013

Thanks
SD
C--Users-DirkieL-Desktop-exchange2013ate
0
 
LVL 20

Accepted Solution

by:
SatyaPathak earned 500 total points
ID: 40561759
0
 
LVL 3

Expert Comment

by:Sudhir Bidye
ID: 40563881
Your external host name seems to be owa.abc.co.za whereas your certificate seems to have owa-Exchange.abc.com.

If you are already using a valid thrid party certificate then check what is the name you have in your third party certificate and change the Exchange url's accordingly.
If you do not have a valid third party certificate then purchase a valid third party certificate according to the url's you need.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

"Migrate" an SMTP relay receive connector to a new server using info from an old server.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
Familiarize people with the process of retrieving data from SQL Server using an Access pass-thru query. Microsoft Access is a very powerful client/server development tool. One of the ways that you can retrieve data from a SQL Server is by using a pa…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now