[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Active sync not working on Exchange 2013 Server

Posted on 2015-01-21
4
Medium Priority
?
89 Views
Last Modified: 2015-01-29
Hi

I currently migrating my current users from Exchange 2010 to Exchange 2013 ,in the migration I still need my users to connect their phones/devices with ActiveSync on Exchange 2013 Server. The OWA address works like a charm on Exchange 2013 but can't get my users to connect with the public ip of the new Exchange 2013 Server ,Please advice what I can do

Thanks
SD
0
Comment
Question by:Dirkie Laubscher
  • 2
4 Comments
 
LVL 3

Expert Comment

by:Sudhir Bidye
ID: 40561485
Run activesync manual test and inform us about the error. Based on the error anyone can suggest the troubleshooting steps.

-Check if it is not working for single user or all users.
-Check in  inherited permission are enabled for the users.
- is your AD domain and smtp domain same? i.e is your internal domain abc.com and smtp domain abc.com or abc.local and xyz.com. If your internal domain abc.com and external domain xyz.com then you will have to add addtioinal upn suffix in AD for xyz.com and set primary upn for all the users to xyz.com. this wont affect domain login but will be helpful in accessing activesync using autodiscover.
0
 

Author Comment

by:Dirkie Laubscher
ID: 40561673
Hi  I did run the test utility from Microsoft site please see attached error message ,do I need to change the DNS pointer or create a new certificate for this. Also if I need to create a new certificate how do I do this in Exchange 2013

Thanks
SD
C--Users-DirkieL-Desktop-exchange2013ate
0
 
LVL 20

Accepted Solution

by:
Satya Pathak earned 2000 total points
ID: 40561759
0
 
LVL 3

Expert Comment

by:Sudhir Bidye
ID: 40563881
Your external host name seems to be owa.abc.co.za whereas your certificate seems to have owa-Exchange.abc.com.

If you are already using a valid thrid party certificate then check what is the name you have in your third party certificate and change the Exchange url's accordingly.
If you do not have a valid third party certificate then purchase a valid third party certificate according to the url's you need.
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to effectively resolve the number one email related issue received by helpdesks.
Phishing emails are a popular malware delivery vehicle for attack.  While there are many ways for an attacker to increase the chances of success for their phishing emails, one of the most effective methods involves spoofing the message to appear to …
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses
Course of the Month19 days, 20 hours left to enroll

873 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question