Solved

HP 9307c Printer with parallel Port

Posted on 2015-01-21
11
154 Views
Last Modified: 2015-01-27
Say, this printer has been working wonderfully until recently when we now get the error 'Document failed to print". It connects via a Serial Card which is in the PC. The PC is running Windows 7. Could a Windows Update have caused a driver issue? How can I debug this?
0
Comment
Question by:shaunwingin
  • 4
  • 3
  • 3
  • +1
11 Comments
 
LVL 34

Expert Comment

by:Dan Craciun
ID: 40561786
Use system restore to go back to a day when you know your printer was working.

If it still does not work, then the cause is probably hardware.

If it works, then install updates one by one until it stops working.

HTH,
Dan
0
 

Author Comment

by:shaunwingin
ID: 40561967
Not the updates  - only been security updates. Say any other ideas on debugging?
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 40563467
Parallel and Serial are completely different interfaces. Which one are you actually using? And which one is the PC using? Go to Printer Properties > Ports to check and, if necessary select the correct one.

If the printer uses a serial port, you will need to ensure the driver settings for the serial port are correct - things like baud rate, parity, etc. You can change them under the same tab.

If you are using the parallel port, you can change its settings (e.g. ECP/EPP) in the PCs BIOS. Entering the BIOS is done by pressing a key (often it's DEL) immediately after powering on the PC.
0
 
LVL 91

Expert Comment

by:nobus
ID: 40563757
>>  Not the updates  - only been security updates   <<  aha ... i have often seen updates doing things they were not intended for..
so a system restore can help...
0
 

Author Comment

by:shaunwingin
ID: 40563781
!. Model of Printer is HP930C
2. parallel Port - but utiling PCI card with parallel port
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 91

Expert Comment

by:nobus
ID: 40563784
did you check if the printer is using the parallel LPT port?
0
 

Author Comment

by:shaunwingin
ID: 40563802
No hardware was changed - just stopped working and yes using LPT3
0
 
LVL 38

Accepted Solution

by:
hdhondt earned 250 total points
ID: 40563856
Try changing the Port to LPT1, unless the card has multiple ports and you're using the 3rd.

Also, if you can, try the printer with another PC. That will tell you whether the problem is with the printer or the PC.
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 40564111
you can also test printer + card on another pc
i assume you have no errors in device manager ?
0
 

Author Comment

by:shaunwingin
ID: 40572284
The Printer works - seems its the card... in device manager shows working fine... ?
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 40572354
In that case, try another parallel port card - they're pretty cheap these days.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

947 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now