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Exchange 2007

Posted on 2015-01-21
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Last Modified: 2015-01-26
Hi Guys, we have an Exchange running on a clients site. The users which are local can add their accounts on Outlook without any issue but users off site cannot add accounts.

SSL certs are installed
Outlook anywhere enabled
Microsoft Exchange RPC Client Access service up and running

This server used to work about a year ago. However, it was decomissioned. Now I need to bring it live again.

Any assistance with why I cannot add Outlook accounts when off site will be highly appreciated!
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Question by:rebel126
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Author Comment

by:rebel126
ID: 40561969
Also, I can add POP accounts without any problems.
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LVL 20

Expert Comment

by:Satya Pathak
ID: 40562015
what error message you are getting ,

Are you able to telnet Exchange server , also try to add host file of the exchange server IP address of local amchine

And try it .
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Accepted Solution

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rebel126 earned 0 total points
ID: 40562053
Thanks. I enabled SSL offloading on the Outlook Anywhere tab and all is now working.
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LVL 17

Expert Comment

by:OriNetworks
ID: 40562061
*Which technology are you using to try to connect to the email server? (ActiveSync, POP, etc?)
*Are you attempting to have users have the same device, for example a laptop in the office and use outlook as well as use the same laptop and outlook externally?
*How were the services originally decommissioned?
*Is the SSL cert still active and trusted by the devices and server?

MS Connectivity tester should report any errors with setup externally
https://testconnectivity.microsoft.com/

http://mxtoolbox.com
is another email troubleshooting site that may be helpful.
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Author Comment

by:rebel126
ID: 40562250
Thanks for the help guys!
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Author Closing Comment

by:rebel126
ID: 40570192
Enabled SSL offloading and restarted server.
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