asked on

Exchange 2007

Hi Guys, we have an Exchange running on a clients site. The users which are local can add their accounts on Outlook without any issue but users off site cannot add accounts.

SSL certs are installed
Outlook anywhere enabled
Microsoft Exchange RPC Client Access service up and running

This server used to work about a year ago. However, it was decomissioned. Now I need to bring it live again.

Any assistance with why I cannot add Outlook accounts when off site will be highly appreciated!

rebel126

ASKER

Also, I can add POP accounts without any problems.

Satya Pathak

what error message you are getting ,

Are you able to telnet Exchange server , also try to add host file of the exchange server IP address of local amchine

And try it .

ASKER CERTIFIED SOLUTION

rebel126

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

OriNetworks

*Which technology are you using to try to connect to the email server? (ActiveSync, POP, etc?)
*Are you attempting to have users have the same device, for example a laptop in the office and use outlook as well as use the same laptop and outlook externally?
*How were the services originally decommissioned?
*Is the SSL cert still active and trusted by the devices and server?

MS Connectivity tester should report any errors with setup externally
https://testconnectivity.microsoft.com/

http://mxtoolbox.com
is another email troubleshooting site that may be helpful.

rebel126

ASKER

Thanks for the help guys!

rebel126

ASKER

Enabled SSL offloading and restarted server.