Jerry Collins
asked on
A Laptop running outlook 2010 will not connect via HTTPS to Exchange 2007
Hi there,
I have a user with a laptop running Windows 7 Pro (64bit) and Office 2010 pro.
On the office LAN the Laptop runs Outllok 2010 ok, connecting to a SBS 2008, the client has the private security certificate loaded and OWA can be used without any warning message.
Outlook anywhere appears to be setup correctly and I have created the same account details on another laptop and tested the RPC/HTTPS connection, which worked fine.
No malware has been detected by either Symantec or malwarebytes. The user doesn't want the machine wiped and rebuilt.
I have attached a connection status screen print.
Any ideas?
I have a user with a laptop running Windows 7 Pro (64bit) and Office 2010 pro.
On the office LAN the Laptop runs Outllok 2010 ok, connecting to a SBS 2008, the client has the private security certificate loaded and OWA can be used without any warning message.
Outlook anywhere appears to be setup correctly and I have created the same account details on another laptop and tested the RPC/HTTPS connection, which worked fine.
No malware has been detected by either Symantec or malwarebytes. The user doesn't want the machine wiped and rebuilt.
I have attached a connection status screen print.
Any ideas?
ASKER
Hi Alan,
User is the only one using this method at the present, but previously several people used it and it seems to work for me, but I'll recheck that.
Hadn't tried testexchangeconnectivity (didn't know about it).
Ok results follow;
test failed RPC overHTTP connectivity..
Steps;
Resolved host name OK
testing port 443 ok
SSL cert ok
IIS config for client cert ok (not required).
testing HTTP authentication methods OK
Ping the RPC proxy - OK
Attempt to ping the MAPI Mail store end point with id mail.clientserver.co.uk:60
RPC_S_SERVER_UNAVAILABLE
Thanks for your help.
Jerry
User is the only one using this method at the present, but previously several people used it and it seems to work for me, but I'll recheck that.
Hadn't tried testexchangeconnectivity (didn't know about it).
Ok results follow;
test failed RPC overHTTP connectivity..
Steps;
Resolved host name OK
testing port 443 ok
SSL cert ok
IIS config for client cert ok (not required).
testing HTTP authentication methods OK
Ping the RPC proxy - OK
Attempt to ping the MAPI Mail store end point with id mail.clientserver.co.uk:60
RPC_S_SERVER_UNAVAILABLE
Thanks for your help.
Jerry
Okay - as this is SBS, can you please re-run the Fix My Network Wizard and then re-test.
Might have to run the Setup My Internet Address Wizard again (being careful to choose the right FQDN for SBS as the default is remote.domainname.whatever
If that doesn't fix things, then we can try some other things.
Alan
P.S. The test site is a very handy resource for sanity checking your server when things don't work :)
Might have to run the Setup My Internet Address Wizard again (being careful to choose the right FQDN for SBS as the default is remote.domainname.whatever
If that doesn't fix things, then we can try some other things.
Alan
P.S. The test site is a very handy resource for sanity checking your server when things don't work :)
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Interesting result - well done on finding it.
Odd that the Test on the test site threw that error. Presumably it's happy now?
Alan
Odd that the Test on the test site threw that error. Presumably it's happy now?
Alan
ASKER
Alan was a great help in getting me to look at the problem in the right way, but the issue was completely separate from the diagnosis he was taking.
Have you run the Outlook Anywhere test on https://testexchangeconnectivity.com for the problem user to see if any errors are reported?
Alan