Solved

Needing a recommendation for IT inventory (hardware and software), issue tracking/logging for IT department

Posted on 2015-01-21
4
118 Views
Last Modified: 2015-01-26
I've been looking into Spiceworks and Lansweeper. Spiceworks seems to have quite a few features. Lansweeper looks nice but doesn't have the IT helpdesk (event logging for specific hardware) that I'm looking for.

I've used Issutrak in the past, but don't want to go back to it. It's overkill for this smaller company.

Any suggestions are very appreciated!
Thanks!!!
0
Comment
Question by:Natalie Gossens
  • 2
4 Comments
 
LVL 53

Accepted Solution

by:
Will Szymkowski earned 500 total points
ID: 40562640
From my experience Spiceworks is the most flexible and has the biggest IT community for a freeware program. I personally would stick with Spiceworks.

Will.
0
 
LVL 17

Expert Comment

by:OriNetworks
ID: 40562664
Dell acquired and repackaged a product and now call it Dell CASE which is a management appliance. It packages helpdesk queues, asset management, knowledge base, automatic agents to deploy to workstations. Packed with features and they also have a free version.
0
 
LVL 32

Expert Comment

by:Kamran Arshad
ID: 40563641
Have a look at iTOP which is ITIL compliant.

http://www.combodo.com/-Features-.html

There is an online demo as well to analyze the servicedesk
0
 
LVL 17

Expert Comment

by:OriNetworks
ID: 40564987
Correction: Dell KACE is the proper spelling.
0

Featured Post

Superior storage. Superior surveillance.

WD Purple drives are built for 24/7, always-on, high-definition security systems. With support for up to 8 hard drives and 32 cameras, WD Purple drives are optimized for surveillance.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In this article, you will read about the trends across the human resources departments for the upcoming year. Some of them include improving employee experience, adopting new technologies, using HR software to its full extent, and integrating artifi…
The viewer will learn common shortcuts with easy ways to remember them. The viewer will then learn where to find all of the keyboard shortcuts, how to create/change them, and how to speed up their workflow.
This video shows how use content aware, what it’s used for, and when to use it over other tools.

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now