Solved

Xerox 5655 tech passcode

Posted on 2015-01-21
8
43 Views
Last Modified: 2016-08-16
I need to release secure print jobs for opr that has forgotten passcode on a xerox 5655 workcenter.  Is there a technician pass code to use?
0
Comment
Question by:dhoesterey
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
8 Comments
 
LVL 24

Expert Comment

by:NVIT
ID: 40562975
Have you tried the defaults?
username: admin
pw: 1111
Otherwise, call Xerox 800-821-2797
0
 

Author Comment

by:dhoesterey
ID: 40562989
Thank you,
The admin user seems to only have the rights to delete jobs.  I was not able to release as needed.

I have since deleted the jobs and asked another to resubmit but I would still like to know if / how this can be done.
0
 
LVL 24

Expert Comment

by:NVIT
ID: 40562994
...would still like to know if / how this can be done
Please clarify.
0
Space-Age Communications Transitions to DevOps

ViaSat, a global provider of satellite and wireless communications, securely connects businesses, governments, and organizations to the Internet. Learn how ViaSat’s Network Solutions Engineer, drove the transition from a traditional network support to a DevOps-centric model.

 

Author Comment

by:dhoesterey
ID: 40563006
I would like to know how to release a job sent to a Xerox 5655 workcenter printer with a secure passcode for an operator that has forgotten their passcode.
I would like to either release from the Control Panel on the workcenter, or thru the Web admin panel.

Thank you!
0
 
LVL 24

Expert Comment

by:NVIT
ID: 40563127
It only can be erased by the admin.
0
 
LVL 38

Accepted Solution

by:
hdhondt earned 500 total points
ID: 40563417
Secure printing is intended for situations where nobody but the originator can see the printed document; hence the originator must be at the printer to enter the passcode, and pick up the prints. If anyone else, even admin, was able to release secure jobs, that would defeat the purpose of printing securely in the first place.

Most printers are left with the default admin password, and these are freely available from the manual or online. Hence letting the admin print is not a good idea.

Deleting them is not a problem, as that way nobody gets to see the print.
0
 

Author Comment

by:dhoesterey
ID: 40570315
Thank you for the detailed answer!
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question