Outlook 2007 sending/receiving problem after Malwarebytes installed
I let my paranoid self get the best of me. Our small business network consists of 4 Win7 Pro Dell Inspiron 660 PC's. All of the computers are using Outlook 2007 as the email client. All of the computers have been protected by current copies of Kaspersky Internet Security 2015 since late 2014. All systems have been running smoothly. I decided that having an additional layer of protection may be wise in today's hacker/fraudster world and installed current copies of Malwarebytes Pro on each of the four computers on our office network plus an additional 2 computers at my home. The boxed software was purchased from Amazon.com and was installed without any issues. The program updated after installation to the current version of Malwarebytes. We are having a problem with Outlook 2007 on ONE of the computers. When the SEND button in the new message box is clicked a message of (not responding) appears at the top of the new message box. About 20-25 seconds later the email is sent and the sent message is received by the recipient and recorded in the SENT messages folder. This happens every time a message is sent both with and without attachments. Receiving messages is also very slow. I am hoping that there might be some solution to this issue - perhaps with settings, re-installation, or whatever.
Nick Rhode
Honestly I never have 2 active scanners on at one time. I would choose one or the other for protection because mixed antiviruses on a system can cause conflicts to where the AV's will pester each other. You could try removing one of the programs and see if that clears up the issue so you can see the culprit or if it is one of them. Try disabling the antivirus to see if that is the source of the issue.
ASKER
I paused the Kaspersky protection and sent an email to myself - there was no delay at all. I'm sure you are correct that there is some conflict between Kaspersky and Malwarebytes - just wondering if a minor adjustment in the Kaspersky setting son the problematic PC would fix this. I also am not in the habit of running two scanners but I have read that Malwarebytes usually coexists with a primary package like Kaspersky.
Is there an email protection enabled on both of them? Try disabling that type of protection
ASKER
I am sure that there is but how do change it is not obvious - unlike Webroot for example. This was so frustrating that uninstalled Malwarebytes this morning. Unfortunately, the email extremely slow sending problem of slow is still firmly in place. The Malwarebytes uninstall process ended with a message something like "all components could not be uninstalled and will have to be unstalled manually" with no other help than that. Again, I paused the Kaspersky protection and the email problem went away. But I don't think that this problem is a coincidence as it did not occur before installing Malwarebytes. If you have any idea on this I would really like to get to the bottom of it.
ASKER
Sorry - the above was sent before proofreading - here it is in a more intelligible format.
I am sure that there is but how to change it is not obvious - unlike Webroot for example. This was so frustrating that I uninstalled Malwarebytes this morning. Unfortunately, the extremely slow email sending problem is still firmly in place. The Malwarebytes uninstall process ended with a message something like "all components could not be uninstalled and will have to be uninstalled manually" with no other help than that. Again, I paused the Kaspersky protection and the email problem went away. But I don't think that this problem is a coincidence as it did not occur before installing Malwarebytes. If you have any idea on this I would really like to get to the bottom of it.
I am sure that there is but how to change it is not obvious - unlike Webroot for example. This was so frustrating that I uninstalled Malwarebytes this morning. Unfortunately, the extremely slow email sending problem is still firmly in place. The Malwarebytes uninstall process ended with a message something like "all components could not be uninstalled and will have to be uninstalled manually" with no other help than that. Again, I paused the Kaspersky protection and the email problem went away. But I don't think that this problem is a coincidence as it did not occur before installing Malwarebytes. If you have any idea on this I would really like to get to the bottom of it.
Try removing both antiviruses and reinstall them one at a time.
Here is the removal tool for Malwarebytes: Removal Tool
Here is the removal tool for Kaspersky: Removal Tool
Both links are directly to the softwares website with instructions on how to use the removal tool.
Here is the removal tool for Malwarebytes: Removal Tool
Here is the removal tool for Kaspersky: Removal Tool
Both links are directly to the softwares website with instructions on how to use the removal tool.
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