[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Windows 8 Citrix Receiver needs to connect to "app" on XenApp Server 5.0

Posted on 2015-01-21
7
Medium Priority
?
493 Views
Last Modified: 2015-03-03
I'm attempting to rollout a few Windows Surface Pro tablet/laptop.

We have applications running on two different servers.  Application Server #1 is running Citrix XenApp Server 6.5.  Application Server #2 is running Citrix XenApp Server 5.0.  These servers are in different farms in our domain.  Each of these servers have published applications through the Citrix software that allow their respective software programs to be accessed from our "portal" via the internet.

Up to now, all distributed PC's have Windows 7 Professional as an OS.  The Citrix Receiver that is installed on these machines allows for access to our "portal".
     1) End users are prompted for their domain Username and Password.
     2) Once authenticated, a Menu Bar appears with available applications:
          a) Application icon 1 is "ABC_123"
              This is published on the Application Server running XenApp 6.5
          b) Application icon 2 is "DEF_456"
              This is published on the Application Server running XenApp 6.5
          c) Application icon 3 is "GHI_789"
              This is published on the Application Server running XenApp 5.0
     3) A click on either of these application icons established a connection to the server and software runs.

With the Windows Surface Pro devices, it seems I must download the Citrix Receiver from the Microsoft App Store.  That is not a problem and pertinent information (ServerName, Domain\Username, Password, etc., are entered.  A tap on the Citrix Receiver Icon on the "Metro" desktop displays a window so that I can add desired apps.  Within this window I can tap "All Applications" and Icons for "ABC_123" and "DEF_456" immediately appear and are successfully added.  However, the Icon for "GHI_789" is nowhere in the list of available applications.

I am assuming that because "GHI_789" is published on the Application Server running XenApp 5.0 that there is some compatibility issue.

Please Advise.
0
Comment
Question by:baleman2
  • 4
  • 2
7 Comments
 
LVL 2

Expert Comment

by:milind_dr
ID: 40563765
Are you using WI or Storefront? Do you have separate XenApp web and XenApp service site created on WI? Please check if all farm controllers are added on both sites...
0
 

Author Comment

by:baleman2
ID: 40564063
What is WI?
0
 
LVL 9

Expert Comment

by:Vijaya Reddy Pinnapa Reddy
ID: 40564246
Web Interface
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 

Author Comment

by:baleman2
ID: 40564257
Sorry, I thought the "I" was an "ELL" instead of an "EYE".  Certainly, I'm using the Web Interface.  I'm not sure about Storefront.  So, I'm unable to answer your question concerning the XenApp service site and/or the farm controllers.  Would answers be available under Citrix Management on either of the Application Servers?  If so, where would I look?  Especially, the question concerning the farm controllers.

I've inherited this situation from another person.  What I know about Citrix is just what I've learned in the last few weeks by looking up issues as they arise.

Thanks for your patience.
0
 
LVL 9

Expert Comment

by:Vijaya Reddy Pinnapa Reddy
ID: 40564340
You have explained your Virtualization environment. Can you elaborate exact error/issue details more
0
 

Accepted Solution

by:
baleman2 earned 0 total points
ID: 40592027
Sorry, Fellas for the late response.  Have been dealing with sickness and have just begun to work again.

However, I have found a work-around for the issue described above concerning the Microsoft Surface Pro.  

If I attempt to reach our published apps from the "Metro" side of Windows 8.1, I MUST use the Citrix Receiver app that is downloadable from the Microsoft store.  It is this app that allows me to "see" (via our portal - reachable by Internet) the 2 applications that were published on the Server that is running Citrix Xenapp 6.5.  The one application that is published on the Server (in a different farm) that is running Citrix Xenapp 5.0 is NOT available to me when using the Citrix Receiver from the Microsoft store on the "metro" side.

If I go to the "desktop" side of the Surface Pro, the screen is much like what would be presented on Windows 7.  I have accessed the Citrix website, downloaded, and installed the Citrix Receiver (older version) that we use on all of our Windows 7 laptops.  After that installation, the portal can be reached via the Internet on the "desktop" side, credentials can be entered, and the Menu Bar appears with all 3 published applications.  All 3 can then be opened and used from the "desktop" side of the Surface Pro.

Given this practical solution, I've got to believe there is some incompatibility with the Citrix Receiver from the Microsoft Store and Citrix Xenapp 5.0 - which has the inaccessible published app from the "metro" side.

Because this is now working from the "desktop" side, I'm not going to pursue another solution UNLESS you have a better resolution to the problem.
0
 

Author Closing Comment

by:baleman2
ID: 40641495
I figured this out for myself.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If your vDisk VHD file gets deleted from the image store accidentally or on purpose, you won't be able to remove the vDisk from the PVS console. There is a known workaround that is solid.
What if you have to shut down the entire Citrix infrastructure for hardware maintenance, software upgrades or "the unknown"? I developed this plan for "the unknown" and hope that it helps you as well. This article explains how to properly shut down …
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

873 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question