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Windows 8 Citrix Receiver needs to connect to "app" on XenApp Server 5.0

Posted on 2015-01-21
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Last Modified: 2015-03-03
I'm attempting to rollout a few Windows Surface Pro tablet/laptop.

We have applications running on two different servers.  Application Server #1 is running Citrix XenApp Server 6.5.  Application Server #2 is running Citrix XenApp Server 5.0.  These servers are in different farms in our domain.  Each of these servers have published applications through the Citrix software that allow their respective software programs to be accessed from our "portal" via the internet.

Up to now, all distributed PC's have Windows 7 Professional as an OS.  The Citrix Receiver that is installed on these machines allows for access to our "portal".
     1) End users are prompted for their domain Username and Password.
     2) Once authenticated, a Menu Bar appears with available applications:
          a) Application icon 1 is "ABC_123"
              This is published on the Application Server running XenApp 6.5
          b) Application icon 2 is "DEF_456"
              This is published on the Application Server running XenApp 6.5
          c) Application icon 3 is "GHI_789"
              This is published on the Application Server running XenApp 5.0
     3) A click on either of these application icons established a connection to the server and software runs.

With the Windows Surface Pro devices, it seems I must download the Citrix Receiver from the Microsoft App Store.  That is not a problem and pertinent information (ServerName, Domain\Username, Password, etc., are entered.  A tap on the Citrix Receiver Icon on the "Metro" desktop displays a window so that I can add desired apps.  Within this window I can tap "All Applications" and Icons for "ABC_123" and "DEF_456" immediately appear and are successfully added.  However, the Icon for "GHI_789" is nowhere in the list of available applications.

I am assuming that because "GHI_789" is published on the Application Server running XenApp 5.0 that there is some compatibility issue.

Please Advise.
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Question by:baleman2
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Expert Comment

by:milind_dr
ID: 40563765
Are you using WI or Storefront? Do you have separate XenApp web and XenApp service site created on WI? Please check if all farm controllers are added on both sites...
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Author Comment

by:baleman2
ID: 40564063
What is WI?
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Expert Comment

by:Vijaya Reddy Pinnapa Reddy
ID: 40564246
Web Interface
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Author Comment

by:baleman2
ID: 40564257
Sorry, I thought the "I" was an "ELL" instead of an "EYE".  Certainly, I'm using the Web Interface.  I'm not sure about Storefront.  So, I'm unable to answer your question concerning the XenApp service site and/or the farm controllers.  Would answers be available under Citrix Management on either of the Application Servers?  If so, where would I look?  Especially, the question concerning the farm controllers.

I've inherited this situation from another person.  What I know about Citrix is just what I've learned in the last few weeks by looking up issues as they arise.

Thanks for your patience.
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Expert Comment

by:Vijaya Reddy Pinnapa Reddy
ID: 40564340
You have explained your Virtualization environment. Can you elaborate exact error/issue details more
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Accepted Solution

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baleman2 earned 0 total points
ID: 40592027
Sorry, Fellas for the late response.  Have been dealing with sickness and have just begun to work again.

However, I have found a work-around for the issue described above concerning the Microsoft Surface Pro.  

If I attempt to reach our published apps from the "Metro" side of Windows 8.1, I MUST use the Citrix Receiver app that is downloadable from the Microsoft store.  It is this app that allows me to "see" (via our portal - reachable by Internet) the 2 applications that were published on the Server that is running Citrix Xenapp 6.5.  The one application that is published on the Server (in a different farm) that is running Citrix Xenapp 5.0 is NOT available to me when using the Citrix Receiver from the Microsoft store on the "metro" side.

If I go to the "desktop" side of the Surface Pro, the screen is much like what would be presented on Windows 7.  I have accessed the Citrix website, downloaded, and installed the Citrix Receiver (older version) that we use on all of our Windows 7 laptops.  After that installation, the portal can be reached via the Internet on the "desktop" side, credentials can be entered, and the Menu Bar appears with all 3 published applications.  All 3 can then be opened and used from the "desktop" side of the Surface Pro.

Given this practical solution, I've got to believe there is some incompatibility with the Citrix Receiver from the Microsoft Store and Citrix Xenapp 5.0 - which has the inaccessible published app from the "metro" side.

Because this is now working from the "desktop" side, I'm not going to pursue another solution UNLESS you have a better resolution to the problem.
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Author Closing Comment

by:baleman2
ID: 40641495
I figured this out for myself.
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