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Cannot setup users on Outlook 2013 on exchange 2013

Posted on 2015-01-21
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Last Modified: 2016-05-31
Hi -

I was able to setup outlook 2013 on a non domain computer to our exchange 2013 server before, but i cannot do it anymore.  I am still able to setup outlook 2007. i can login to owa and setup on my iphone and tablets just fine.

I have 1 dc and 1 exchange cas.

When i try to perform an auto account setup from inside outlook 2013 i get a window that pops up saying, "The action cannot be completed. The name cannot be matched to a name in the address list." When I look at the Microsoft Exchange Server window, it seems to populate it with the correct server name which is a long unique string and it populates the username with =SMTP.username@domain.com but every time i select check name i get that error.

when i try to add the account manually by entering the fqdn that is listed on my UC SSL, i get, "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.  I manually added the outlook anywhere connection /prox settings and have tried setting the different authentication settings and nothing seems to work anymore.  

I have tried copying the settings on a working domain computer and it still doesn't work.  I've even tried different suggestions on sites with no luck
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Question by:Undisputed
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Expert Comment

by:suriyaehnop
ID: 40563652
- Are you able to log on to OWA 2013 for user, verify with user you have encountered the issue.
- On non domain computer, run outlook connectivity status https://testconnectivity.microsoft.com/
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Expert Comment

by:Doug Williams
ID: 40563660
The Non-Domain computer shouldn't have access to AutoDiscover as that is controlled through the use of your organization's internal CA.  I'm not sure why you were "able" to do it before, but it is to be expected that your can't utilized a domain based service with a non-domain member machine.  "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action," is the error that is telling you this.
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Author Comment

by:Undisputed
ID: 40563702
Thank you for your responses...

All users are able to login to owa 2013 and I verified.

Also the test passed on the non domain computer when I tried it yesterday. I will post the actual status when I try again.

I was able to get it to work on a non domain machine running outlook 2013 about a month ago. Now when I do the auto setup, I manually enter in the user's name, email address, and password. After it does indeed populate the server name with the unique Id but it does not find the user. The message you are saying about the exchange being unavailable is the result of me trying to manually specify the settings by selecting exchange email, entering in the server and username fields as well as the connection settings. What's weird is I am able to setup the same user on a non domain machine running outlook 2007.
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Expert Comment

by:Hello World
ID: 40563841
How about the internal or external?

Outlook client use Outlook Anywhere to connect to Exchange 2013, please run following command to double check the setting of hostname and authentication:
Get-OutlookAnywhere | FL Identity,*host*,*auth*

Then, try to manually configure the outlook, especially host name.

If you have configure outlook with same account in this computer, please try to open Control Panel\User Accounts\Credential Manager, then clear the remains credential and try again.
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Author Comment

by:Undisputed
ID: 40564399
ran the connectivity test again on the same box and i got a successful with warnings.  This was the warning: "Analyzing the certificate chains for compatibility problems with versions of Windows.
       Potential compatibility problems were identified with some versions of Windows."

The results of Get-OutlookAnywhere | FL Identity,*host*,*auth*
Both external and internal hostname match to mail.domain.com
external client auth: negotiate
internal client auth: ntlm
iis auth: Basic, ntlm, negotiate

I have tried to manually configure outlook and that's when i get the error stating, "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."

There were no accounts listed in the credential manager.
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Accepted Solution

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Undisputed earned 0 total points
ID: 40565566
UPDATE:

the non domain computer is in a remote office which is connected to the main office via vpn link between the routers.  I modified my hosts file on the non domain computer to point to the internal IP of the exchange server and it was able to setup using auto setup.  I used How to setup Outlook 2013 to connect to an Exchange 2013 account in a different domain

but this is not a real solution so i'm hoping someone can help point me to an actual solution.
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