Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Problems with red X on mapped share point librarys

Posted on 2015-01-22
2
Medium Priority
?
433 Views
Last Modified: 2015-02-13
Hello,
An ongoing issue with a customer of mine is that they have share point online. However due to sync problems with the one drive for business we went with drive mappings to libraries.

The drives are mapped with the unc path method and work ok when they are working. But every so often and randomly they will get a red x on the drives and have to logon to sharepoint online and open the library and then open in explorer. This restores the connection. But this can happen a few times a day. Even though they have told IE to keep them logged in to the portal. Then it can be a week before it happens again.

Webclient service is in automatic and started. The SharePoint url is in the trusted sites in IE. Keep me signed in is ticked on the portal.
0
Comment
Question by:ggntt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 43

Accepted Solution

by:
Vasil Michev (MVP) earned 2000 total points
ID: 40565023
This is due to token expiration, even when you select the "keep me signed in" button, the cookie/token will last for maximum 5 days. To avoid issues with the mapped drives, make sure the users login periodically to SPO to renew the token. If you have AD FS in place, an easy way to ensure this is to a smart link as explained here: http://samhandle.no/2014/06/24/sharepoint-online-with-webdav-and-sso/

If you dont have AD FS, just add SPO as a start page in the browser and explain to the users that they need to login periodically.

Here's the general troubleshooting guide just in case: http://support.microsoft.com/kb/2616712
0
 

Author Closing Comment

by:ggntt
ID: 40607610
Thanks
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
It’s the first day of March, the weather is starting to warm up and the excitement of the upcoming St. Patrick’s Day holiday can be felt throughout the world.
how to add IIS SMTP to handle application/Scanner relays into office 365.
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question