Solved

Can I Add a Printer without IP Address or Hostname?

Posted on 2015-01-22
10
155 Views
Last Modified: 2015-03-03
A location we service had new HP M806 printers installed. They then moved one printer to a different location in the office which caused a change in IP Address (They aren't set to a static IP AFAIK). Now no one can connect to it. The problem I am facing is that whoever set up the printers for them locked all the menus with a password (HP Future Firmware v3) and no one knows what it is. So I cannot simply print a Networking Info page and use that.

So what are my options? I can pull the formatter board and find the MAC address easy enough. Is there a way to find it on the network via MAC address to be able to connect to it? Or some other means to do it?
0
Comment
Question by:netminder69
  • 3
  • 2
  • 2
  • +2
10 Comments
 
LVL 93

Assisted Solution

by:John Hurst
John Hurst earned 166 total points
ID: 40564918
You need either an IP address or host name to connect. You cannot connect by MAC so far as I know (having done a lot of these).

The printer is fairly new. Ask HP support how to reset the password or clear the settings to factory default which should clear the password.

Can you find the setup person?
0
 
LVL 88

Assisted Solution

by:rindi
rindi earned 334 total points
ID: 40565069
HP printers that have a built-in print-server, usually also have a utility within the driver installation tool that searches for the printer on the LAN. so just use the installation software or if all is already installed, start the tool from the PC.
0
 
LVL 88

Accepted Solution

by:
rindi earned 334 total points
ID: 40565082
Something I forgot to add, your DHCP server should also show the IP's of the connected devices, so that is also something you could check.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 32

Expert Comment

by:Kamran Arshad
ID: 40565829
Hi,

Did you try to use a discovery software ...I think something like spiceworks will discover the device by IP and classify it as a printer....
0
 
LVL 2

Author Comment

by:netminder69
ID: 40570523
Unfortunately, being a 3rd party support company, my access to their systems and what I can do on it is very limited. They have two of these printers, and the one that can be connected to, its hostname doesn't appear in the network list so I doubt the other one will either. It's a bad situation, unfortunately and my options are limited and I was hoping there'd be someway to find it.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40570539
You should either try to contact HP Support yourself on their behalf, or ask them to contact HP Support to do a hard reset of the printer.
0
 
LVL 88

Expert Comment

by:rindi
ID: 40570596
As I mentioned before, the Printer's software which you install on the PC along with it's driver, usually includes a utility which searches for and finds the printer, and then it usually also shows it's IP address. Besides that, most DHCP servers, allow you to list IP's and their leases, and there you would also see the MAC address the lease has been assigned to. The Printer's MAC address should be printed on the outside of the printer on a label stuck to it.
0
 
LVL 2

Author Comment

by:netminder69
ID: 40570616
Well, they don't use the software and I can't install it. I will have to try to contact their support desk again and see if they can check the DHCP server. Last time I was on the phone with them I kept asking if the wanted they MAC and they kept hand waving it away. I'll try again and specifically call this out.
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 40641391
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
forward schedule of change 1 52
Fiber optic multimode cable issue 6 32
No Wireless Networks Visible In Windows 10 7 53
NCR Printer 7156 1 26
Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
I had an issue with InstallShield not being able to use Computer Browser service on Windows Server 2012. Here is the solution I found.
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question