Solved

Outlook 2013 get rid of data file

Posted on 2015-01-22
11
956 Views
Last Modified: 2015-01-25
I am stuck with this message and unable to delete the data file in any way:

You cannot delete this outlook data file. Configuration information in the file is being copied. You can delete the file after this information is being copied

I have tried creating the new one, new data file etc etc etc.

I can create the NEW exchange profile (Exchange 365 BTW) in Outlook 2013...but Outlook 2013 hangs on opening on the datafile/profile I want to delete but cannot
0
Comment
Question by:dgrenda
  • 6
  • 4
11 Comments
 

Author Comment

by:dgrenda
ID: 40565066
The OST file I am referencing in the picture does not even exist at that location

THanks!
G1234.jpg
0
 
LVL 16

Expert Comment

by:Brian Pringle
ID: 40565117
I have had this several times.  Usually it is because you removed an Exchange account before it finished synchronizing the folders.  The last time, we had to reset the Exchange server and the workstation to get it to stop trying to synchronize.
0
 

Author Comment

by:dgrenda
ID: 40565212
Thank you for your reply!

The "exchange server" is the STUPID $&^#$ Microsoft 365 exchange server in the sky, so I can't do that.
0
 
LVL 24

Expert Comment

by:VB ITS
ID: 40565218
Have you tried to restart your computer then attempt to delete the file?

Once the file has been deleted, try and set up a new Outlook profile from scratch.
0
 

Author Comment

by:dgrenda
ID: 40565353
Yes, thank you for your response

 I did the restart. I've tried making a new data file, setting it as default, etc etc

It seems to just hang forever on the "cannot delete until finished copying" situation and never finishes.
0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 
LVL 24

Expert Comment

by:VB ITS
ID: 40565408
When you set up the new Outlook profile, did you remove the old Outlook profile?
0
 

Author Comment

by:dgrenda
ID: 40565422
The old profile is what is stuck in place.
0
 
LVL 24

Accepted Solution

by:
VB ITS earned 500 total points
ID: 40565504
Did you try setting the new profile as your Default profile first before trying to remove the other one?
0
 

Author Comment

by:dgrenda
ID: 40565517
1. Couldn't just delete the profile without providing a new data file location
2. I did this new data file location
3. Tried to delete the original and got the message I couldn't delete it because it's updating the new data file.
4. Made a NEW profile
5. Made the NEW profile the default
6. Still cannot get rid of original
0
 
LVL 24

Expert Comment

by:VB ITS
ID: 40565561
Might be worth doing a repair/reinstallation of Office.
0
 

Author Closing Comment

by:dgrenda
ID: 40569127
I got it to work but thatnk you for the help
0

Featured Post

The problems with reply email signatures

Do you wish that you could place an email signature under a reply? Well, unfortunately, you can't. That great Exchange/Office 365 signature you've created will just appear at the bottom of an email chain. What a pain! Is there really no way to solve this? Well, there might be...

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
Veeam Backup & Replication has added a new integration – Veeam Backup for Microsoft Office 365.  In this blog, we will discuss how you can benefit from Office 365 email backup with the Veeam’s new product and try to shed some light on the needs and …
This is Part 3 in a 3-part series on Experts Exchange to discuss error handling in VBA code written for Excel. Part 1 of this series discussed basic error handling code using VBA. http://www.experts-exchange.com/videos/1478/Excel-Error-Handlin…
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now