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Office 365 / Outlook 2013 Public Folder Question

Posted on 2015-01-22
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Last Modified: 2015-01-23
Greetings. This is probably simple and I'm missing something, but here goes.

I created one Public Folder Mailbox in Office 365.
I created 15 or so Public Folders.

I'm testing my Outlook 2013 (Office 2013 Pro.) client prior to our cutover migration.

I can see my mail fine, but Public Folders are not accessible.

In our Exchange 2010 environment, you click on the little "Folders" view at the bottom left of Outlook and it displays.  Here's a screenshot to show that.

Exchange 2010 Public Folders
When I initially created the Public Folder Mailbox(es) on Office 365, I didn't fully understand the concept, so I created multiple ones.  I then deleted them all and created just one.  However, it was created as a "Secondary Hierarchy" instead of a "Primary Hierarchy".  MS Support says that's irrelevant and the public folders will work just fine.  They said eventually the "Secondary Hierarchy" Public Folder Mailbox will change to "Primary" automatically. I'm skeptical about that, but they insisted.  I don't know if that has anything to do with the problem.

Maybe a permission issue on my public folders ?  Ideas ? Suggestions ?
Thanks
-Stephen
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Question by:lapavoni
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Author Comment

by:lapavoni
ID: 40565198
Hmmm, I might have figured this out, but no way to test.

I'm not using Autodiscover yet.  I manually configured my Office 365 profile, so mail is accessible, but it looks like Public Folders might need Autodiscover to be functional.
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Accepted Solution

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Vasil Michev (MVP) earned 500 total points
ID: 40565938
Yes, you need autodiscover. You can try it from EO OWA, but I doubt it will work without autodiscover as well. Go to OWA, Folders, right-click on Favorites, select Add Public folder.
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Author Closing Comment

by:lapavoni
ID: 40566368
Ms Tech concurs. I contacted them. They said with previous versions of Office 365 you could manually configure Outlook, but the newest one requires autodiscover for free/busy information and to identify public folder mailboxes.
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