Windows 7 , No internet Access but network connected
Hi,
One of our users started having problems to access the internet, although she has network connection. The IP was supplied by DHCP, I tested with a static IP and for a day or two, it worked fine, now we are back to square zero, without any internet access. The networking config is OK, I am able to ping, nslookup various websites, but cannot access them with any browser (IE / CHROME), by name and by ip.
Any hint would be very much appreciated.
Regards,
One of our users started having problems to access the internet, although she has network connection. The IP was supplied by DHCP, I tested with a static IP and for a day or two, it worked fine, now we are back to square zero, without any internet access. The networking config is OK, I am able to ping, nslookup various websites, but cannot access them with any browser (IE / CHROME), by name and by ip.
Any hint would be very much appreciated.
Regards,
You might also look at the Internet Explorer proxy settings.
If you do not use a proxy server then "Automatically detect settings" should be disabled.
If you have any firewall software installed or have the Windows Firewall enabled then you might try to temporary disable this firewall.
If you do not use a proxy server then "Automatically detect settings" should be disabled.
If you have any firewall software installed or have the Windows Firewall enabled then you might try to temporary disable this firewall.
ASKER
Thanks Both,
John, I followed your instructions and my user was able to access the internet for few hours, then we came back to square zero : No more access, I used a number of antivirus/malwares to clean up the computer, again we were able to access the internet for a couple of hours, then no more access. Zalazar, I checked all these, but no results.
Any other hint would be very much appreciated.
Regards.
John, I followed your instructions and my user was able to access the internet for few hours, then we came back to square zero : No more access, I used a number of antivirus/malwares to clean up the computer, again we were able to access the internet for a couple of hours, then no more access. Zalazar, I checked all these, but no results.
Any other hint would be very much appreciated.
Regards.
ASKER CERTIFIED SOLUTION
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ASKER
Thanks a lot John. I will try that and give a feedback.
Open cmd.exe with Run as Administrator
Then netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Restart and test.