Solved

OWA 2010

Posted on 2015-01-22
6
102 Views
Last Modified: 2015-04-10
We suddenly started to have problems with our OWA users not able to search their email.  They also can not see the entire company contact list.  Our Outlook users do not appear to be affected.
0
Comment
Question by:SEPCOUSA
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
6 Comments
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 40565442
If you use Outlook in non-cached mode do you get the same results as OWA?

Typically when you cannot use search there are a few reasons why.
- make sure that on your mailbox server the "Search Index" service is running

if the service is running and everything is fine from a services standpoint then the indexing might be corrupt. This does happen and there is a PS1 script called ResetSearchIndex.ps1. You can run this script on the Mailbox Server to re-create the search index.

Script locaiton
C:\Program Files\Microsoft\Exchange Server\Scripts\
ResetSearchIndex.ps1 -force -all

Users that are using Outlook with cached mode are probbaly able to search because they are referencing their OST file which is also why they can reference the GAL as well.

You might also want to check your Exchange server logs (applicaiton logs) to ensure that there is nothing wrong with your GAL.

If there is you might want to re-generate the GAL and OAB.


Will.
0
 

Author Comment

by:SEPCOUSA
ID: 40566948
Thank you for the advice, I will try this and let you know how it goes.
0
 

Author Comment

by:SEPCOUSA
ID: 40570960
I tried your suggestions with no luck.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:SEPCOUSA
ID: 40577977
Thank you Alexa.  I will also let you know if I break through.
0
 

Accepted Solution

by:
SEPCOUSA earned 0 total points
ID: 40586346
This is what worked for me.

In my environment I restarted the following services in this order:

    Microsoft Exchange Search Indexer
    Microsoft Search (Exchange)
    Microsoft Exchange Information Store

After restarting the services in this order, testing Outlook Web App I was able to search for content again.
0
 

Author Closing Comment

by:SEPCOUSA
ID: 40596635
It worked
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
As tax season makes its return, so does the increase in cyber crime and tax refund phishing that comes with it
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
Suggested Courses

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question