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OWA 2010

Posted on 2015-01-22
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Last Modified: 2015-04-10
We suddenly started to have problems with our OWA users not able to search their email.  They also can not see the entire company contact list.  Our Outlook users do not appear to be affected.
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Question by:SEPCOUSA
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Expert Comment

by:Will Szymkowski
ID: 40565442
If you use Outlook in non-cached mode do you get the same results as OWA?

Typically when you cannot use search there are a few reasons why.
- make sure that on your mailbox server the "Search Index" service is running

if the service is running and everything is fine from a services standpoint then the indexing might be corrupt. This does happen and there is a PS1 script called ResetSearchIndex.ps1. You can run this script on the Mailbox Server to re-create the search index.

Script locaiton
C:\Program Files\Microsoft\Exchange Server\Scripts\
ResetSearchIndex.ps1 -force -all

Users that are using Outlook with cached mode are probbaly able to search because they are referencing their OST file which is also why they can reference the GAL as well.

You might also want to check your Exchange server logs (applicaiton logs) to ensure that there is nothing wrong with your GAL.

If there is you might want to re-generate the GAL and OAB.


Will.
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Author Comment

by:SEPCOUSA
ID: 40566948
Thank you for the advice, I will try this and let you know how it goes.
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Author Comment

by:SEPCOUSA
ID: 40570960
I tried your suggestions with no luck.
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Author Comment

by:SEPCOUSA
ID: 40577977
Thank you Alexa.  I will also let you know if I break through.
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Accepted Solution

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SEPCOUSA earned 0 total points
ID: 40586346
This is what worked for me.

In my environment I restarted the following services in this order:

    Microsoft Exchange Search Indexer
    Microsoft Search (Exchange)
    Microsoft Exchange Information Store

After restarting the services in this order, testing Outlook Web App I was able to search for content again.
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Author Closing Comment

by:SEPCOUSA
ID: 40596635
It worked
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