IT Shop, Image MS Surface?
Posted on 2015-01-23
I have a question, I run an IT shop and basically when a client has a problem with their machine that is beyond the ability to clean or repair and requires a full format/reinstall of the OS we usually pull the HD out of the machines and create a image for backup purposes and to also pull the data off the machine. We usually use Symantec Ghost or DriveImageXML to do this. Now this process has worked great for us over the years but we are starting to see a rise in machines like a Surface come through the shop that are infected with some form of Malware. Most of the time we can clean the machine without a problem but I did recently have a machine come through that required me to manually pull all the data off the machine and refresh the machine with a clean install of Win8. It was a tedious process to go through the machine and make sure all the data was off. In the back of my mind I always worry that I may miss something and that is why I like to have an image handy.
My question to you is how are you/other people handling this situation. Are you manually copying the data? Are you using WDS to create an image? I have to admit I haven't messed with WDS to much except more on a corporate level. If someone has a better idea I would love to hear your thoughts.
Thanks for the input!!