Solved

Win 7 crashed and cannot boot. how to get access to data?

Posted on 2015-01-23
5
175 Views
Last Modified: 2015-02-07
Dear Experts,

my quite new Lenovo laptop (bought 3 months ago) with Win7 64bit is not able to restart after it was hibernated.
I am not able to start the system in any mode.
During one of attempts chkdsk was started and fixed numerous errors on my SSD drive but it did not help.

I will be able to pass the computer to a specialist to fix it within a week from now.
Meanwhile I would like to access my data.
I don't have another computer to connect my HDD to, probably this would also violate warranty.

I tried downloading Boot CD and running Windows XP mini - I thought I would see my logical HDD drives, but surprisingly it didn't show even my CD-Rom ?

I don't have recent backups, however all my data were on different partition than Windows system files so I hope they have remain untouched.

Please advise how I can read data from my laptop.

thank you!
best regards
Jarek
0
Comment
Question by:ja-rek
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 26

Accepted Solution

by:
Fred Marshall earned 200 total points
ID: 40567113
Assuming you have access to another computer:

I would try another live CD.  You might try Knoppix.  Download at:
http://www.knopper.net/knoppix-mirrors/index-en.html

Burn the .iso onto a DVD (I use ImgBurn for this).

Boot from the DVD.

There are certainly others but if you can't see the drives with this one then after your previous experience , it may be less likely in the time frame.
0
 
LVL 24

Assisted Solution

by:Eirman
Eirman earned 50 total points
ID: 40567115
Asking the obvious ....
Did you remove the battery and the mains? Then try it on mains only.
0
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 50 total points
ID: 40567123
You should not void the warranty by removing the drive and trying to read it on another machine. If Lenovo thinks the machine is a problem, they will ask you to remove the drive before sending in and if the drive is the issue, it needs to be removed anyway.

Try reading on another machine. If no, the drive may have been corrupted.

Without any drives, try to start the laptop as noted above by Eirman.
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 200 total points
ID: 40567893
>>  I don't have another computer to connect my HDD to, probably this would also violate warranty.   <<  No it does not violate warranty.
you can also use  a rescue kit to make a bootable cd for accessing the data; but you obviously need another PC for accessing the data  - and for making the CD :  http://www.paragon-software.com/home/rk-express/      
   

>>  I don't have recent backups, however all my data were on different partition than Windows system files so I hope they have remain untouched.   <<   but if the drive is dead - all partitions and date are INACCESSIBLE
you always need to have a backup on an external drive, or a second drive

also - since it is an SSD - if that fails - there's no way to recover it yourself; the drive must be working for that!
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question