Solved

Outlook 2010/2013 OST & PST corrupts very often, especially when using IMAP

Posted on 2015-01-23
9
74 Views
Last Modified: 2015-04-27
We have two computers using Windows 8.1 64-Bit. One has Outlook 2010, the other 2013.  Over the course of almost a year, the there have been at least a dozen corruptions of OST/PST, often non-repairable by ScanPST. The problem occurred occasionally with POP3 accounts configured for PST use, but is happening very frequently on IMAP accounts using OST.
0
Comment
Question by:RCC_Tech
  • 5
  • 3
9 Comments
 
LVL 92

Expert Comment

by:John Hurst
ID: 40567238
Corruption should not happen with POP3 and no IMAP. Flaky connections may cause PST corruption with IMAP.

Make sure these machines are scanned thoroughly for viruses.

Make sure users are allowing complete downloads of large attachments before closing Outlook and shutting down.
0
 

Author Comment

by:RCC_Tech
ID: 40567610
The problem is happening at 2 different sites with 2 different users.  They are both free of viruses. Attachment sizes are fairly low.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40567621
The only other thing that can readily corrupt a PST file is keeping it on a network drive or on a different computer.

If not that, then users are being careless.
0
What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

 
LVL 3

Expert Comment

by:alanccw
ID: 40567658
How large is your PST files. With PST files larger than 20GB, it is easy to get corrupt. See http://www.datanumen.com/articles/prevent-pst-corruption.htm for more detailed info on how to prevent PST file corruption.
0
 

Author Comment

by:RCC_Tech
ID: 40567674
Both OSTs are under 2GB, created in the newer format so they are not subject to the old 2GB limit
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40567676
Did you check about being on network drives?
0
 

Author Comment

by:RCC_Tech
ID: 40567681
Yes, they are both on local drives
0
 
LVL 92

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40567694
Then if PST files are regularly corrupting, people are either being very careless, or shutting down with forced power offs (bad thing).

I have been working with the same base PST file that ultimately came from Outlook 2002 13 years ago. It still works fine.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40747205
Thanks and I was happy to help
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Read this checklist to learn more about the 15 things you should never include in an email signature.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

815 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now