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Why can't I connect to some network drives when connected smoothwall ssl vpn client on windows 8.1 tablet?

Posted on 2015-01-23
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Last Modified: 2015-01-24
I have been given an ASUS Transformer tablet with Windows 8.1 (not Pro), with the task of setting it up to be able to connect to our VPN.  The VPN runs through a Smoothwall Advanced Firewall.  The tablet was given to me by a colleague as an experiment, and they loaded the Smoothwall SSL VPN client program on it (based on OpenVPN Client 1.0.1) made by Securepoint in Germany.  At first I couldn't connect to the VPN at all using their built-in setup wizard.  I did copy the configuration file from my laptop (which connects using OpenVPN 1.0.3) to the tablet, and I modified the HOSTS file on the tablet to include the IP addresses of our servers.  With those items in hand, I was able to connect to our VPN.  However, the only network drives I could access were those housed on our domain controller.  When attempting to connect to any other network drive, I would get the following error message:

"An error occurred connecting to X: to \\servername\folder.  The network path could not be found.  The connection has not been restored."

On a plus note, I found I could connect to my PC with Remote Desktop Connection and access all network drives that way.  I tried installing a copy of the original OpenVPN software from our network on the tablet, but haven't had any better success directly connecting to the network drives.  I have also tried disabling the firewall and ensuring Network Discovery was turned on.  I found a user group for Securepoint and would ask them but everything is in German and Google Translate is no help (I once knew German well but am very rusty and know no German IT terminology).  

There isn't any real urgency at this point (I have couple of spare Windows 7 laptops that can connect).  However, I'd like to figure this out sooner rather than later in case I have to acquire a Windows 8 laptop in the future and connect it to our VPN.  Any assistance will be appreciated.

Thanks in advance.
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Question by:mbrayc
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Accepted Solution

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David Johnson, CD, MVP earned 500 total points
ID: 40567935
check your control panel / credential manager on both a working and the new machine. add the credentials to the new machine.. you cannot join the domain with this machine since it is not PRO.
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Author Closing Comment

by:mbrayc
ID: 40568048
That was it.  Once I copied my credentials over from my laptop I was able to connect to the network drives perfectly.  Thank you so much for your help.
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