How to remote to end user workstations without interrupting their work
Posted on 2015-01-25
In our environment we deal with end users a lot, and when they report issues, we'll have to remote to their computers and look at the issue and try different approaches to resolve the issue, this keeps them off their computers for quite a long time and cannot do their work.
I am looking for an approach that can allow us to work on remote user computers without interrupting their work. All I think of is RDP sessions, but this will still not allow us to open the same application that end user has opened...
Any good idea is welcomed..