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how to enable inbound sip on ssg5

We have a Trixbox phone server connected to a Juniper SSG5 firewall on the lastest update.  We have moved to AT&T as our ISP using a 50Mb fiber link.  Our SIP provider is Broadvox and I have spoken with their tech and they say they can see our traffic coming into their system but receive no response from our system.  I have unset alg sip enable as recommended and have setup a untrusted to trusted any to MIP address policy to just get it going to no avail.  The request never shows in the log.  I have asked AT&T and they say they do not limit any ports.  I am up against it.  We are a call center and open tomorrow morning at 7am.  Any help would be greatly appreciated.

Thanks
Dave
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I have even port scanned on 5060 no go.  I can see pings and everything else.
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