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Exchange 2007 possible corrupt mailbox

Posted on 2015-01-25
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Last Modified: 2016-06-23
We have an exchange 2007 user who have all blank entries in the GAL when viewing his name on the contact info in the GAL. When you view this same user in OWA the properties are populated. Now we are using the outlook client 2010 in online mode which replicates with active directory and not dependent on a OAB file.


At a quick glance We looked in ADSIEDIT and it appears that all the properties are similar to a user who is not having this issue. One other major thing. When you search for the user it shows info on the title, phone number,  and so forth when searching. The blank issue shows up when you double click on the name and or review the properties.
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Question by:techdrive
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Expert Comment

by:Will Szymkowski
ID: 40569838
Does this only happen with this one user? If you move this users mailbox to another database do they get the same issue?

If you hide the mailbox from the GAL and then un-hide it does this correct the issue?

Will.
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Expert Comment

by:suriyaehnop
ID: 40569912
Does others user able to view the details of this user?
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by:techdrive
ID: 40569950
No other users are able to view the details of this user Suri.


Will I tried disconnecting the mailbox and reconnecting it back. I also just hid the mailbox, waited for replication, saw where it no longer appeared, then unhid this samething. I am almost at a point of exporting the users mailbox, deleting it and recreating the mailbox. This is a cheesy solution but I think will address the issue.
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by:Will Szymkowski
ID: 40569953
If this is only happening to 1 mailbox then it is probably best to do that as it will take longer to try and figure exactly what happened.

Will.
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Accepted Solution

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techdrive earned 0 total points
ID: 40593396
Found the issue the problem was the AD account. The legacyexchangeDN was set to the incorrect OU. Fixed this and the user is now showing in the GAL.
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