Solved

Exchange 2007 possible corrupt mailbox

Posted on 2015-01-25
6
22 Views
Last Modified: 2016-06-23
We have an exchange 2007 user who have all blank entries in the GAL when viewing his name on the contact info in the GAL. When you view this same user in OWA the properties are populated. Now we are using the outlook client 2010 in online mode which replicates with active directory and not dependent on a OAB file.


At a quick glance We looked in ADSIEDIT and it appears that all the properties are similar to a user who is not having this issue. One other major thing. When you search for the user it shows info on the title, phone number,  and so forth when searching. The blank issue shows up when you double click on the name and or review the properties.
0
Comment
Question by:techdrive
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
6 Comments
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 40569838
Does this only happen with this one user? If you move this users mailbox to another database do they get the same issue?

If you hide the mailbox from the GAL and then un-hide it does this correct the issue?

Will.
0
 
LVL 19

Expert Comment

by:suriyaehnop
ID: 40569912
Does others user able to view the details of this user?
0
 

Author Comment

by:techdrive
ID: 40569950
No other users are able to view the details of this user Suri.


Will I tried disconnecting the mailbox and reconnecting it back. I also just hid the mailbox, waited for replication, saw where it no longer appeared, then unhid this samething. I am almost at a point of exporting the users mailbox, deleting it and recreating the mailbox. This is a cheesy solution but I think will address the issue.
0
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 40569953
If this is only happening to 1 mailbox then it is probably best to do that as it will take longer to try and figure exactly what happened.

Will.
0
 

Accepted Solution

by:
techdrive earned 0 total points
ID: 40593396
Found the issue the problem was the AD account. The legacyexchangeDN was set to the incorrect OU. Fixed this and the user is now showing in the GAL.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question