Microsoft Outlook problem with shared folders

Regarding Microsoft Outlook:

We have a handful of people in our office using shared folders / a shared business unit email address.  One of the employees is not receiving all of the incoming emails to that email address on his computer while the other employeess are.  Some emails are coming through for him but not all. Conversely, when he sends outgoing emails, some are showing as sent and some not.  The system had been working fine for him until recently and no changes that we know of have been made.  Does anyone know a possible cause and solution for this problem?  Running XP in our office.  Other computers in the company (where the emails are coming from and going to) are running windows 7.
dbfromnewjerseyAsked:
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Prasanna JayaramanCommented:
What version of office you are using? Cannot judge the problem exactly.
Could be internet or with firewall issues

Try re installing office, Re-configuring email account may work.

https://support.office.com/en-za/article/Introduction-to-Outlook-Data-Files-pst-and-ost-6d4197ec-1304-4b81-a17d-66d4eef30b78

This article may help you.
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dbfromnewjerseyAuthor Commented:
Office 2007
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