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iphone6 recipents see senders alternative email addresses

Posted on 2015-01-26
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Last Modified: 2015-04-03
a user (A) recently upgraded from iphone 4s to iphone6. A has 2 emails one@abc.com and two@abc.com..
one@abc.com was the default email a/c he sent emails. his recipents will commend they can also see his email two@abc.com . this also happens from the sms he sent out. not sure if this is some known settings to correct.
according to A, those recipents that commented seeing the email two@abc.com are people who don't know about this 2nd email address he had.
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Question by:grnow
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4 Comments
 
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Accepted Solution

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Sikhumbuzo Ntsada earned 500 total points
ID: 40572795
Hi,

This is like looking for a needle in a hay stack - I would first verify that he did not register both e-mail addresses with iMessage.

Look in Settings > Messages > Send & Receive > Apple ID: e-mail@me.com - below will be other e-mail addresses and mobile number.

YOU CAN BE REACHED BY IMESSAGE AT
e-mail1@gmsil.com

Also make sure that they are not BCCing the other e-mail address when sending e-mails.

Hope this puts you on the right direction.

Thank you.
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Author Comment

by:grnow
ID: 40582403
will ask user to check
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Assisted Solution

by:grnow
grnow earned 0 total points
ID: 40694479
user not facing the scenario as suggested by Ntsada. it seems like the issue somehow disappear after a while. not sure exactly what caused it...
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Author Closing Comment

by:grnow
ID: 40704711
highly possible solution suggested for other similiar scenarios but can't be confirmed in this scenario
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