iphone6 recipents see senders alternative email addresses

Posted on 2015-01-26
Last Modified: 2015-04-03
a user (A) recently upgraded from iphone 4s to iphone6. A has 2 emails and was the default email a/c he sent emails. his recipents will commend they can also see his email . this also happens from the sms he sent out. not sure if this is some known settings to correct.
according to A, those recipents that commented seeing the email are people who don't know about this 2nd email address he had.
Question by:grnow
  • 3
LVL 17

Accepted Solution

Sikhumbuzo Ntsada earned 500 total points
ID: 40572795

This is like looking for a needle in a hay stack - I would first verify that he did not register both e-mail addresses with iMessage.

Look in Settings > Messages > Send & Receive > Apple ID: - below will be other e-mail addresses and mobile number.


Also make sure that they are not BCCing the other e-mail address when sending e-mails.

Hope this puts you on the right direction.

Thank you.

Author Comment

ID: 40582403
will ask user to check

Assisted Solution

grnow earned 0 total points
ID: 40694479
user not facing the scenario as suggested by Ntsada. it seems like the issue somehow disappear after a while. not sure exactly what caused it...

Author Closing Comment

ID: 40704711
highly possible solution suggested for other similiar scenarios but can't be confirmed in this scenario

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