Posted on 2015-01-26
I have a user that I have setup his outlook 2013 account as a pop account. Then he decided he wanted to change it to an imap account so it can jive with his iPhone. How I did this was to create an additional imap email account alongside the pop account. Now outlook has 2 accounts, 1 pop and 1 imap. This works fine because he knows where his old emails are and everything new from the point of switching is going to the imap account. Here is the question. We recently purchased an NEC phone system and set it up so the voice mail will also go to the email account of the appropriate user. What is happening is that the voice messages are going to the pop account. Not sure if I can change this or not. Also, when they go to the pop account they are also flagged as Junk and go to junk mail folder which may be another issue to resolve after we figure out the first issue. Any idea on how to easy rectify this situation? Would a rule work?