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how to disable the windows help and support

Hi,

I am using windows 7 and I would like to disable the help and support pop up window that appears when I start up my computer?

Any help would be appreciated.

jcimarron

gmollineau --
Please show us a screen shot.
Is this something recent? If so, run a System Restore to a time before it started.

It could be related to your having reported a problem such as (Internet Explorer had to shut down) and now MS is giving you a response.
See
http://forum.notebookreview.com/windows-os-software/570671-windows-pop-up-help-support-very-annoying-how-get-rid-please.html

Do you see helppane.exe running in Task Manager when you get the popup? Helppane.exe is a Windows file.

Is the Windows Popup blocker turned on?

gmollineau

ASKER

Hi,

Please see screenshot of the windows help and support pop up whenever I start up computer. I tried to disable it using registry however no luck. any ideas would be appreciated.
help-and-support.JPG

jcimarron

gmollineau--
Did you try any of the suggestions I made?

If you see helppane.exe in TaskManager, go to C:\Windows and scroll to helppane.exe. Right click|Rename|change name to helppane.old.

gmollineau

ASKER

Hi,

I am unable to rename this file, getting the attached error message.
error.JPG

ASKER CERTIFIED SOLUTION

jcimarron

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