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how to disable the windows help and support

Posted on 2015-01-26
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Last Modified: 2015-02-10
Hi,

I am using windows 7 and I would like to disable the help and support pop up window that appears when I start up my computer?

Any help would be appreciated.
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Question by:gmollineau
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Expert Comment

by:jcimarron
ID: 40570939
gmollineau --
Please show us a screen shot.
Is this something recent?  If so, run a System Restore to a time before it started.

It could be related to your having reported a problem such as (Internet Explorer had to shut down) and now MS is giving you a response.
See
http://forum.notebookreview.com/windows-os-software/570671-windows-pop-up-help-support-very-annoying-how-get-rid-please.html

Do you see helppane.exe running in Task Manager when you get the popup?  Helppane.exe is a Windows file.

Is the Windows Popup blocker turned on?
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Author Comment

by:gmollineau
ID: 40571126
Hi,

Please see screenshot of the windows help and support pop up whenever I start up computer. I tried to disable it using registry however no luck. any ideas would be appreciated.
help-and-support.JPG
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Expert Comment

by:jcimarron
ID: 40571224
gmollineau--
Did you try any of the suggestions I made?

If you see helppane.exe in TaskManager, go to C:\Windows and scroll to helppane.exe.  Right click|Rename|change name to helppane.old.
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Author Comment

by:gmollineau
ID: 40572532
Hi,

I am unable to rename this file, getting the attached error message.
error.JPG
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jcimarron earned 2000 total points
ID: 40573247
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