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how to disable the windows help and support

Posted on 2015-01-26
Medium Priority
Last Modified: 2015-02-10

I am using windows 7 and I would like to disable the help and support pop up window that appears when I start up my computer?

Any help would be appreciated.
Question by:gmollineau
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LVL 50

Expert Comment

ID: 40570939
gmollineau --
Please show us a screen shot.
Is this something recent?  If so, run a System Restore to a time before it started.

It could be related to your having reported a problem such as (Internet Explorer had to shut down) and now MS is giving you a response.

Do you see helppane.exe running in Task Manager when you get the popup?  Helppane.exe is a Windows file.

Is the Windows Popup blocker turned on?

Author Comment

ID: 40571126

Please see screenshot of the windows help and support pop up whenever I start up computer. I tried to disable it using registry however no luck. any ideas would be appreciated.
LVL 50

Expert Comment

ID: 40571224
Did you try any of the suggestions I made?

If you see helppane.exe in TaskManager, go to C:\Windows and scroll to helppane.exe.  Right click|Rename|change name to helppane.old.

Author Comment

ID: 40572532

I am unable to rename this file, getting the attached error message.
LVL 50

Accepted Solution

jcimarron earned 2000 total points
ID: 40573247

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