Solved

how to disable the windows help and support

Posted on 2015-01-26
5
316 Views
Last Modified: 2015-02-10
Hi,

I am using windows 7 and I would like to disable the help and support pop up window that appears when I start up my computer?

Any help would be appreciated.
0
Comment
Question by:gmollineau
  • 3
  • 2
5 Comments
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
gmollineau --
Please show us a screen shot.
Is this something recent?  If so, run a System Restore to a time before it started.

It could be related to your having reported a problem such as (Internet Explorer had to shut down) and now MS is giving you a response.
See
http://forum.notebookreview.com/windows-os-software/570671-windows-pop-up-help-support-very-annoying-how-get-rid-please.html

Do you see helppane.exe running in Task Manager when you get the popup?  Helppane.exe is a Windows file.

Is the Windows Popup blocker turned on?
0
 

Author Comment

by:gmollineau
Comment Utility
Hi,

Please see screenshot of the windows help and support pop up whenever I start up computer. I tried to disable it using registry however no luck. any ideas would be appreciated.
help-and-support.JPG
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
gmollineau--
Did you try any of the suggestions I made?

If you see helppane.exe in TaskManager, go to C:\Windows and scroll to helppane.exe.  Right click|Rename|change name to helppane.old.
0
 

Author Comment

by:gmollineau
Comment Utility
Hi,

I am unable to rename this file, getting the attached error message.
error.JPG
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 500 total points
Comment Utility
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

One of the features I've come to appreciate about Windows 7 and Windows Server 2008 R2 is the ability to pin applications to the task bar. As useful a feature as I've found this, it does have some quirks.  For example, have you ever tried pinning an…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now