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trying to add a shared exchange email account to my outlook

I have outlook 2013.  We have exchange email and I have an exchange email account.  I need to add a shared mailbox to my outlook.  When I add the shared account I want to see the email coming in.  

When I get back to my home screen in outlook I click on the shared mailbox on the left pane and I get an error in the right pane.  The error is "Cannot display the folder.  Microsoft Outlook cannot access the specified folder location.  The operation failed.  An object cannot be found"

Why is this happening?
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al4629740
Asked:
al4629740
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2 Solutions
 
brendanmeyerCommented:
have you delegated the correct access for the user under the shared mailbox in the ECP?
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al4629740Author Commented:
Since I am not familiar and don't administrate Exchange server, what is ECP and what do I tell the administrator to exactly do?
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brendanmeyerCommented:
ECP is the Exchange Control Panel

Just ask them to allow the user to have access to the shared mailbox, and "send as" permissions if needed
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VB ITSCommented:
Ask your Exchange admin to grant you Full Access to the shared mailbox, you most likely do not have access to it. Send As access is only required if you want to be able to send emails from this shared mailbox and have the emails appear as if they came from the shared mailbox.
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