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Josh RoweFlag for Australia

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Shadow Protect Backup Question

Hi, I have recently started at a new site where they are using Shadow Protect as their backup solution. Now I have used shadow protect in the past, but not be do continuous incrementals. From what I can see, they are doing 6 Monthly Full backups, followed by continuous incrementals (about 4 per day). These are then managed by Image Manager which is suppose to collapse the images down. Now when I started the backup volume had already run out of room, and they were deleting the incremental backups from this folder, I would assume this would break the chain? However, the image manager is configured to collapse the images down, and copy the collapsed files to a subfolder. I don't believe they have been deleting data from this location, only the original backup locaiton which contains the Full backup. So my question is, is there a recoverable backup set still, or have they broken the chain and it all useless? I am thinking the best course of action is to run a full backup and start a new chain of incrementals?

Regards
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Starting a new set of backups is probably best, especially since you don't know what you have walked into. Gives you the chance to set up the backups the way you want them configured as well (if you have the authority).

For what it's worth, you can re-establish the incremental chain: http://www.storagecraft.com/support/kb/article/175

Sounds like you'll need to go with Option B in the above article.
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Josh Rowe
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ASKER

Hi VB ITS,

Would option B still work with incremental files that have been collapsed?
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VB ITS
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Not too sure what you mean by collapsed, can you elaborate with a screenshot perhaps?
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Josh Rowe
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Sorry that's the terminology they have been using. I meant the consolidated incremental images. This is done using StorageCraft Image Manager. So could the consolidated image files be used to fix the chain?
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Thanks for the input, I have decided to run a full back and restart the incremental chain as it was the easiest and less time consuming solution. I will still follow up with support for future reference though.