Cached email address corrupted
Posted on 2015-01-26
I have a customer who is having issues with a his email address getting cached and then corrupted. No one else on the network is experiencing this problem. The problem is not 100% of people either. For example I have my clients email addressed cached in outlook. I can email him all day long. But person X over at XYZ company try's sending an email to him and no error messages are generated and the email doesn't show up in the logs. If the person at XYZ company deletes the cached email address and retypes the entire email address the email will go through without any problems.
My client thinks there are at least 50 of his customers with corrupted cached email addresses.
How does this happen and is there an easy fix besides contacting each of his customers and fixing the corrupted cached email address.