Solved

MSServer 2003 i8042prt Issue

Posted on 2015-01-26
4
52 Views
Last Modified: 2015-12-28
Today our antivirus servers blue screened. When I looked into the event viewer after a safe mode boot, I saw it was related to a i8042prt error. I went ahead and followed all of the steps included in the link below:

Go to Start > Run and put regedit.exe  and click  Ok
 2.Navigator to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\i8042prt\Parameters in Registry Editor
 3.Add a new REG_DWORD "Headless " and set the value to 1
 4.Reboot the server.

https://social.technet.microsoft.com/Forums/windows/en-US/cb03f7ec-95c9-406e-af07-cff86eaa9ee0/the-following-bootstart-or-systemstart-drivers-failed-to-load-i8042prt?forum=itprovistahardware

Unfortunately, this has not resolved the issue completely. Now the system blue screens without any event viewer logs, or information related to it. Because of the sporadic nature of it, I cant seem to get a fullbackup of this server completed without it failing first. Any ideas?
0
Comment
Question by:cbarber22
  • 2
4 Comments
 
LVL 13

Expert Comment

by:upalakshitha
ID: 40572228
did you try this?

regedit

HKLM\SYSTEM\CurrentControlSet\Services\i8042prt
Set "start" to 4. This disables the PS/2 port Driver.

refer: http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/i8042prt-error/td-p/1064692#.VMdLNEeUeSo
0
 

Author Comment

by:cbarber22
ID: 40572909
Yes, I apologize this was the other portion I tried. So I have put that in place as well as the other mentioned above, but still the server randomly blue screens leaving no traces of errors or events in the event viewer that would be available for review.
0
 
LVL 16

Accepted Solution

by:
Malmensa earned 500 total points
ID: 40954193
Pretty sure this is a red herring, the error you describe probably just means that no PS2 keyboard can be initialised. Probably because there is none in use.

Any more troubleshooting will require the actual BSOD codes. You may need to reconfig the server to stop and display these. This is done on most versions of windows by clicking on "My computer", Properties, Advanced system settings, startup  and recovery.

Given what you have said, I would be leaning towards a hardware fault here, in which case you will probably get almost random BSOD codes. If this is the case, start looking at RAM, power supply, cooling fans etc.
0
 

Author Closing Comment

by:cbarber22
ID: 41387338
Sorry for the delay thank you this was the root cause of the issue.
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Suggested Solutions

Some time ago I faced the need to use a uniform folder structure that spanned across numerous sites of an enterprise to be used as a common repository for the Software packages of the Configuration Manager 2007 infrastructure. Because the procedu…
Have you considered what group policies are backwards and forwards compatible? Windows Active Directory servers and clients use group policy templates to deploy sets of policies within your domain. But, there is a catch to deploying policies. The…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now