"this command is not available on this platform" with alt F C in word 2010
I have already "solved" my problem, but I am hoping someone can shed some light on what happened.
If I don't get any responses, I will PAQ this problem tomorrow.
The problem: whenever I close a word document I use Alt F C it does not work and gives an error message
"this command is not available on this platform"
I tried disabling all macros, and deleting Normal.Dot and Normal.dotm but that did not work.
I logged mydomain\rberke off, then back on. Alt F C still does not work.
I tried disabling the Dragon Naturally Speaking addin. Alt F C still does not work.
I logged rberke off and logged on as cpuxxx\adminstrator. Alt F C now works.
I loggoff and logged on as Mydomain\rberke and alt F C now works -- even after macros and Dragon were reenabled, and Normal.Dot & .dotm were restored.
So, things were "solved" but I can't really say why.
Other miscellaneous observations that may not be related to the solution.
When I first opened Word as administrator Word 2010 offered to configure itself for
automatic updates. I said yes, but I was surprised by the question because my rberke login was already configured that way. I then performed a Windows Update, but Windows Defender was the only important update needed. I installed it, before logging out of Adminstrator.
I use office 2010 32 bit pro under windows 7 64 bit pro.
Other addins like Snagit, Scansoft, Pdf Converter etc were never changed.
If I don't get any responses, I will PAQ this problem tomorrow.
The problem: whenever I close a word document I use Alt F C it does not work and gives an error message
"this command is not available on this platform"
I tried disabling all macros, and deleting Normal.Dot and Normal.dotm but that did not work.
I logged mydomain\rberke off, then back on. Alt F C still does not work.
I tried disabling the Dragon Naturally Speaking addin. Alt F C still does not work.
I logged rberke off and logged on as cpuxxx\adminstrator. Alt F C now works.
I loggoff and logged on as Mydomain\rberke and alt F C now works -- even after macros and Dragon were reenabled, and Normal.Dot & .dotm were restored.
So, things were "solved" but I can't really say why.
Other miscellaneous observations that may not be related to the solution.
When I first opened Word as administrator Word 2010 offered to configure itself for
automatic updates. I said yes, but I was surprised by the question because my rberke login was already configured that way. I then performed a Windows Update, but Windows Defender was the only important update needed. I installed it, before logging out of Adminstrator.
I use office 2010 32 bit pro under windows 7 64 bit pro.
Other addins like Snagit, Scansoft, Pdf Converter etc were never changed.
ASKER CERTIFIED SOLUTION
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ASKER
I posted this question so that future researchers with similar problems might benefit from my "solution". While DrTribos points out something that is pretty obvious, I doubt if anyone else would contribute anything more, so I am awarding him the points.
ASKER
I continue to get "this command is not available on this platform" about twice a year.
To solve the problem I simply log on as "cpu123\administrator" then open and close word.
When I return to "mydomain\rberke" the message is gone.
To solve the problem I simply log on as "cpu123\administrator" then open and close word.
When I return to "mydomain\rberke" the message is gone.
Odd. Thanks for posting the solution / workaround. Will be interesting to see what other situations it can help with.
ASKER
I may have a "Quicker Fix" than the previous post, so I posting it for future researchers.
I still have the same computer, but it is now on windows 10 64 bit, but I continue to receive the "this command is not available on this platform".
The following "Quick Fix" resolves the problem, but it recurs about twice a year.
a) sign out of rberke (or restart the computer)
b) sign on as cpu123\administrator
c) open and close word
d) sign out and back in rberke and the problem is fixed.
But today I noticed something interesting.
1) Instead of restarting the computer, I just clicked on my desktop then used alt f4 to signoff.
2) I tried to sign on as cpu123\administrator, but kept typing the wrong local administrator password.
3) I needed to use my normal sign on to retrieve the correct password which is kept in "c:\aatmp\allmypasswords.d
4) I discovered the "not available on this platform" problem had been resolved. So now I think the "Quicker Fix" is as follows.
a) sign out of rberke (or restart the computer)
b) Start the sign on to cpu123\administrator but intentionally use the wrong password
d) sign out and signon as rberke
I hope this helps future researchers.
Bob
I still have the same computer, but it is now on windows 10 64 bit, but I continue to receive the "this command is not available on this platform".
The following "Quick Fix" resolves the problem, but it recurs about twice a year.
a) sign out of rberke (or restart the computer)
b) sign on as cpu123\administrator
c) open and close word
d) sign out and back in rberke and the problem is fixed.
But today I noticed something interesting.
1) Instead of restarting the computer, I just clicked on my desktop then used alt f4 to signoff.
2) I tried to sign on as cpu123\administrator, but kept typing the wrong local administrator password.
3) I needed to use my normal sign on to retrieve the correct password which is kept in "c:\aatmp\allmypasswords.d
4) I discovered the "not available on this platform" problem had been resolved. So now I think the "Quicker Fix" is as follows.
a) sign out of rberke (or restart the computer)
b) Start the sign on to cpu123\administrator but intentionally use the wrong password
d) sign out and signon as rberke
I hope this helps future researchers.
Bob
ASKER
Even on a new computer, I still get "this command is not available on this platform" every few months. The following fixes it easily.
1) Winkey D to show the Desktop.
2) Alt F4 to sign out of rberke (or restart the computer)
3) Ctrl Alt D and choose "other user" then type random letters in user name and password.
4) Ctrl Alt D choose "other user" then type correct user name and password.
This has worked twice for me. If anybody else tries this, I hope they post their result here; especially if it does not work for them.
rberke
p.s. 10 months after my 2016 posts I upgraded from a Lenovo t500 to a t460p. In the subsequent 2 years MS Automatic updates installed 3 major versions of windows 10 pro 64bit. Currently I have version 1803 build 17134.407 and still get the "not available on this password" message.
1) Winkey D to show the Desktop.
2) Alt F4 to sign out of rberke (or restart the computer)
3) Ctrl Alt D and choose "other user" then type random letters in user name and password.
4) Ctrl Alt D choose "other user" then type correct user name and password.
This has worked twice for me. If anybody else tries this, I hope they post their result here; especially if it does not work for them.
rberke
p.s. 10 months after my 2016 posts I upgraded from a Lenovo t500 to a t460p. In the subsequent 2 years MS Automatic updates installed 3 major versions of windows 10 pro 64bit. Currently I have version 1803 build 17134.407 and still get the "not available on this password" message.
ASKER
Yeah, in the final analysis everything that doesn't work can be attributed to a corrupt user profile.
<<Please try again with another login>>
If you read my post you will see that I did exactly that and it worked.
I am PAQing this question now as it is quite unlikely that anyone will be able to explain things any better.