Outlook 2010 mail moving to deleted items randomly

Hi there, I have an Outlook client hooked to Exchange server that keeps moving mail to the deleted items constantly. There are no rules etc setup. The account is setup on an Ipad and Iphone but all looks fine. We have done a full virus sweep and it seems ok any ideas?
grovenetsupportAsked:
Who is Participating?
 
Tej Pratap Shukla ~DexterConnect With a Mentor Server AdministratorCommented:
Hi,

The problem is occuring due to the virus to resolve it

1). First use MFCmapi.exe to delete any hidden ,corrupt or normal rule on this mailbox.


2). Disable all the add-ins from outlook.


3). Now use following cmdlt to get permission on this mailbox.

 
Get-MailboxPermission -Identity Test1 | Format-List

Please use following cmdlt to get adpermission on this user.

Get-ADpermission -Identity  Ted | Format-List


Please try to perform a clean boot to disable all the third party application services to narrow down the issue.

Hope this will work for you

Thanks & Regards
Dexter
0
 
hassan afzalIT Commented:
out look not running any rules?
0
 
VB ITSSpecialist ConsultantCommented:
First thing I'd do is launch Outlook with the /cleanrules switch:

Click StartRun (or press your Windows + R keys simultaneously) > type in the Run dialog box: outlook.exe /cleanrules > click OK

If that doesn't resolve the issue then create a new Outlook profile as the next step. See this article if you need help doing this: https://support.office.microsoft.com/en-us/article/Create-an-Outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d?CorrelationId=b4c2cb46-2fec-4206-8fb1-3efc6dc55f41&ui=en-US&rs=en-US&ad=US

No real need to delete the old Outlook profile, just keep it as a backup unless you need the space.
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
grovenetsupportAuthor Commented:
Disabling add in only worked thanks for your help
0
 
grovenetsupportAuthor Commented:
This is still not solved came back 8 hours later. Machine scans clean and server and happens in OWA so not Outlook causing the problem?
0
 
VB ITSSpecialist ConsultantCommented:
Have you tried running Outlook with the /cleanrules switch as per my previous post? This will clear both client side and server side rules from the mailbox.
0
 
grovenetsupportAuthor Commented:
being stupid here but does outlook matter as its turned off?
0
 
VB ITSSpecialist ConsultantCommented:
Yes it does as Outlook has the ability to make changes to the mailbox on the server (in this case it can clear the rules from the mailbox).

Otherwise you'll need to use the MFCMAPI tool (providing it's a corrupted rule that's causing this) which can be very confusing for first time users.
0
 
grovenetsupportAuthor Commented:
Ok trying tests now
0
 
grovenetsupportAuthor Commented:
Ok cleaned rules, setup new profile and still slowly it decides to move lumps of mail?
0
 
Tej Pratap Shukla ~DexterServer AdministratorCommented:
Hi grovenetsupport...

have you tried MFCmapi.exe ?

Thanks
Dexter
0
 
grovenetsupportAuthor Commented:
I did but I am going to need to get my head around it as it throws an error on everything I try saying I either don't have the correct version or Outlook is not installed. I have never used it before so its a good chance it is my lack of knowledge of the program
0
 
grovenetsupportAuthor Commented:
For the last two hours I have been reviewing the mailbox and so far today nothing has moved. Do you think it could be the Ipad or Iphone doing this?
0
 
Tej Pratap Shukla ~DexterServer AdministratorCommented:
hi.

I don't think so. Try Scnning with ScanPST.exe

hope everything will be all right

Thanks & Regards
Dexter
0
 
VB ITSSpecialist ConsultantCommented:
For the last two hours I have been reviewing the mailbox and so far today nothing has moved. Do you think it could be the Ipad or Iphone doing this?
It very well could be. Try removing then re-adding the account on both the iPhone and iPad.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.