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NORMAL.DOTM and TSE/RDS

Posted on 2015-01-27
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Last Modified: 2015-02-11
Hello,

On a TSE/RDR Windows 2008 R2 server I sudently have problems with Word 2010

When I try to save a new created file it tells me that

 "File used by another user or application"
C:\users\profilename\AppData\...\Normal.dotm

then suggests to save the file in the TEMPLATES directory (in Appdata, Roaming, Microsoft, Templates)

So I cannot save the Word File

Thank you for your help
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Question by:gadsad
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VB ITS earned 500 total points
ID: 40574527
Have you tried deleting the normal.dotm file from the above location, then reopening Word to allow it to get autocreated?
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Author Closing Comment

by:gadsad
ID: 40605074
I rebooted the server and the problem was solved
Thank you
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