NORMAL.DOTM and TSE/RDS

Hello,

On a TSE/RDR Windows 2008 R2 server I sudently have problems with Word 2010

When I try to save a new created file it tells me that

 "File used by another user or application"
C:\users\profilename\AppData\...\Normal.dotm

then suggests to save the file in the TEMPLATES directory (in Appdata, Roaming, Microsoft, Templates)

So I cannot save the Word File

Thank you for your help
gadsadAsked:
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VB ITSConnect With a Mentor Specialist ConsultantCommented:
Have you tried deleting the normal.dotm file from the above location, then reopening Word to allow it to get autocreated?
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gadsadAuthor Commented:
I rebooted the server and the problem was solved
Thank you
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