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Microsoft Office 365 Admin Account Password Reset

Posted on 2015-01-27
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Last Modified: 2015-01-30
If I try and send the password reset to the "approved" other e-mail address I receive

Temporary Password: Sorry, you can't reset this password. Correlation ID: 9e1688ea-fcb7-4fa7-b643-0a3a4c4edc3e

What's the work around?

So how do I reset the admin password as the client has forgotten it. If this involves calling or contacting Microsoft who/where do I call. The client is based in the UK.
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Question by:edhasted
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Accepted Solution

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Vasil Michev (MVP) earned 500 total points
ID: 40573164
If you can login to the tenant (either as GA or Partner), reset it via PowerShell:

Set-MsolUserPassword –UserPrincipalName user@domain.com

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Otherwise, have them call MS support, they will have to go through the verification process and the support agent will provide them with a new password: http://virtualchat.support.microsoft.com/client/default.aspx?siteid=32ECF580-B446-44E5-8B4D-25F0AFE07779&query=Support%20phone%20number
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by:edhasted
ID: 40577218
Many thanks - will try this when on site tomorrow.
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