pdf files converts to winmail.dat file when sent

When user connects to a DMV site, logs in and send a pdf document to her own office mailbox, it arrives as a "winmail.dat" file.
lomaxskiAsked:
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it_saigeConnect With a Mentor DeveloperCommented:
WINMAIL.DAT is supposed to be a format that is decoded by Outlook/Exchange.  Sometimes this arises because a spam filter or other intermediary cannot translate the Rich Text Formatted messages.  If you use a spam filter add the DMV sender/domain to your whitelist.  Otherwise, see if the DMV has another format that the message can be sent in (plain text).

-saige-
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Joe Winograd, EE Fellow 2017, MVE 2016, MVE 2015DeveloperCommented:
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roycbeneCommented:
What 'mail' type is she using at her office? What is the mail client?
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lomaxskiAuthor Commented:
white listed the domain and no more issues.  thanks, ski
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