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When i click TEST MAIL SERVER SETUP , connection to the specified mail server failed message.

Posted on 2015-01-27
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Last Modified: 2015-02-13
Hi

We have a financial database that is hosted outside of our network and we connect though a RDP and later to the hosted financial Database. when the staff raise purchase orders , the document gets emailed to the person .

There is mail server settings with the database that needs to be entered in to successfully email the Purchase order.
Once I enter these settings , I have a tab which says TEST MAIL SERVER SETUP.

After entering the following details  and if I click test mail server ,the test fails. It says the connection to the specified mail server failed , not sure if need to do any thing on my exchange server2007\if I am missing anything settings.

within our network if I ping exchange.school.co.uk  it resolves our local IP address of our exchange server ie 10.12.114.23
But if I ping exchange.school.co.uk  external to our network, it request time out.

Any help much appreciated
Thanks

1) Mail server Name: exchange.school.co.uk
2)Port number:25
3)Requires authentication
User name:rJacob
Password:xxxx


Under Email setup
Return email address:rjacob@school.co.uk
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Question by:lianne143
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6 Comments
 

Author Comment

by:lianne143
ID: 40574064
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Assisted Solution

by:roycbene
roycbene earned 1125 total points
ID: 40574163
The ping timeout may only mean that you have ICMP turned off. This is a common practice. Can you get to your owa address?

It sounds like you may either have to set up a rule in your firewall allowing SMTP traffic from the machine that contains the database, or you have to set up a receive connector in your Exchange server to allow email from that device.

I would recommend the latter.

-Roy
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LVL 83

Accepted Solution

by:
David Johnson, CD, MVP earned 375 total points
ID: 40574406
remember that most isp's block port 25 with home accounts. (probably n/a in this situation)
you will need to add a receive connector to allow an external ip address to send mail.
use these tools
https://testconnectivity.microsoft.com
http://www.mxtoolbox.com
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LVL 3

Assisted Solution

by:roycbene
roycbene earned 1125 total points
ID: 40574433
I think I just said that?
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Author Comment

by:lianne143
ID: 40575492
Hi

Thanks for your post, please can you post me some tutorials to set up a exchange receive connector.
I have not set up this receive connector in the past.
Also not sure , what all settings details that I my require to  set up this. Do I need to get any IP details from the database hosting company.
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Assisted Solution

by:roycbene
roycbene earned 1125 total points
ID: 40576264
Absolutely! This is the one I glance back to when I need specifics. :)


https://technet.microsoft.com/en-us/library/bb125159%28v=exchg.141%29.aspx
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