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Closing Acrobat - High CPU

Posted on 2015-01-27
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Last Modified: 2015-02-23
We are having an issue with Acrobat 11 where when we close it, the instance goes into high cpu usage of between 14-25%

it's very strange as when I open Acrobat, there is no high CPU, but when I close it, a second instance starts and it has high cpu, and if I close that, the remaining previously normal instance inherits the high utlization.

I have tried clearing my recent list, turning off messages when I start and when I view pdfs as was found doing a google search, tried uninstalling and reinstalling, repair install etc.

It's a new problem, but I am unsure exactly how new.

W8.1 Pro x64.
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Question by:networkn
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11 Comments
 
LVL 93

Expert Comment

by:nobus
ID: 40574672
you can always uninstall  / reinstall acrobat as a first test
rebooting the pc often helps also
0
 

Author Comment

by:networkn
ID: 40574696
My Third Paragraph suggests I already did that!
0
 
LVL 12

Expert Comment

by:Tej Pratap Shukla ~Dexter
ID: 40575013
hi..

The link may be helpful for you

http://helpx.adobe.com/acrobat/kb/high-cpu-usage-acrobat-closing.html

Thanks & Regards
Dexter
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LVL 93

Expert Comment

by:nobus
ID: 40575016
you said uninstalling and reinstalling - but not what you uninstalled
since you were also doing other solutions - it was not sure
try running SFC :  http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html
0
 

Author Comment

by:networkn
ID: 40575025
Dexter unfortunately there was no adobe acrobat in that location.
0
 
LVL 30

Expert Comment

by:flubbster
ID: 40580465
Give this a shot. Make sure any Adobe processes are fully closed and stopped manually through Task Manager if needed.

Open Acrobat Reader and do the following:

Select Edit - Preferences – General
Uncheck “Show me messages when I launch Reader”
Check “Don’t show messages while viewing a document”
Close Reader (kill any process if needed with task manager)

Open a pdf, then close to test
0
 

Author Comment

by:networkn
ID: 40581868
Already tried those. Any other ideas?
0
 
LVL 70

Expert Comment

by:Merete
ID: 40616202
I can suggest one idea, I found high cpu when adobe air was also running.
Have a look at your taskmanager do you have Adobe Air running?
I have no idea why it was installed as I didn't need it so I simply uninstalled it.
Possibly it installed with Adobe Updates.
http://en.wikipedia.org/wiki/Adobe_AIR
0
 

Accepted Solution

by:
networkn earned 0 total points
ID: 40616210
Hi there!

I forgot but I did resolve this issue, process explorer showed that Webroot was doing something with the acrobat file when it closed, I uninstalled Webroot and the issue went away.

How do I close this question as answered by me?
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Author Closing Comment

by:networkn
ID: 40625325
I found the resolution
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