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Closing Acrobat - High CPU
We are having an issue with Acrobat 11 where when we close it, the instance goes into high cpu usage of between 14-25%
it's very strange as when I open Acrobat, there is no high CPU, but when I close it, a second instance starts and it has high cpu, and if I close that, the remaining previously normal instance inherits the high utlization.
I have tried clearing my recent list, turning off messages when I start and when I view pdfs as was found doing a google search, tried uninstalling and reinstalling, repair install etc.
It's a new problem, but I am unsure exactly how new.
W8.1 Pro x64.
it's very strange as when I open Acrobat, there is no high CPU, but when I close it, a second instance starts and it has high cpu, and if I close that, the remaining previously normal instance inherits the high utlization.
I have tried clearing my recent list, turning off messages when I start and when I view pdfs as was found doing a google search, tried uninstalling and reinstalling, repair install etc.
It's a new problem, but I am unsure exactly how new.
W8.1 Pro x64.
ASKER
My Third Paragraph suggests I already did that!
hi..
The link may be helpful for you
http://helpx.adobe.com/acrobat/kb/high-cpu-usage-acrobat-closing.html
Thanks & Regards
Dexter
The link may be helpful for you
http://helpx.adobe.com/acrobat/kb/high-cpu-usage-acrobat-closing.html
Thanks & Regards
Dexter
you said uninstalling and reinstalling - but not what you uninstalled
since you were also doing other solutions - it was not sure
try running SFC : http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html
since you were also doing other solutions - it was not sure
try running SFC : http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html
ASKER
Dexter unfortunately there was no adobe acrobat in that location.
Give this a shot. Make sure any Adobe processes are fully closed and stopped manually through Task Manager if needed.
Open Acrobat Reader and do the following:
Select Edit - Preferences – General
Uncheck “Show me messages when I launch Reader”
Check “Don’t show messages while viewing a document”
Close Reader (kill any process if needed with task manager)
Open a pdf, then close to test
Open Acrobat Reader and do the following:
Select Edit - Preferences – General
Uncheck “Show me messages when I launch Reader”
Check “Don’t show messages while viewing a document”
Close Reader (kill any process if needed with task manager)
Open a pdf, then close to test
ASKER
Already tried those. Any other ideas?
I can suggest one idea, I found high cpu when adobe air was also running.
Have a look at your taskmanager do you have Adobe Air running?
I have no idea why it was installed as I didn't need it so I simply uninstalled it.
Possibly it installed with Adobe Updates.
http://en.wikipedia.org/wiki/Adobe_AIR
Have a look at your taskmanager do you have Adobe Air running?
I have no idea why it was installed as I didn't need it so I simply uninstalled it.
Possibly it installed with Adobe Updates.
http://en.wikipedia.org/wiki/Adobe_AIR
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ASKER
I found the resolution
rebooting the pc often helps also