Solved

Sent items going into wrong folder

Posted on 2015-01-28
2
143 Views
Last Modified: 2015-01-29
Hi, I have a user who has two exchange email accounts setup on her outlook. One of the accounts is her own hosted on the onsite server but the other is setup on another server at a different site (sister company). Whenever she sends an email from the email account hosted on the offsite server it is going into the other exchange accounts sent items folder. The user is using Outlook 2013 with Server 2012. Thank you.
0
Comment
Question by:CDSFIX
2 Comments
 
LVL 4

Accepted Solution

by:
Alexander Kireev earned 500 total points
Comment Utility
Hello.

The user uses one Outlook profile for two exchange accounts?
By default all sent emails save into primary account.

Solution:
DelegateSentItemsStyle Registry key

Once you have installed that Hotfix (or a later rollup update or Service Pack), you’ll have to add the DelegateSentItemsStyle value in your Registry;

Key location for Outlook 2013:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
Key location for Outlook 2010:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences
Key location for Outlook 2007:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences
Key location for Outlook 2003:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Preferences

Value name: DelegateSentItemsStyle
Value Type: REG_DWORD
Value: 1
http://www.msoutlook.info/question/278
0
 

Author Closing Comment

by:CDSFIX
Comment Utility
The fix worked perfectly! Thank you so much.
0

Featured Post

The problems with reply email signatures

Do you wish that you could place an email signature under a reply? Well, unfortunately, you can't. That great Exchange/Office 365 signature you've created will just appear at the bottom of an email chain. What a pain! Is there really no way to solve this? Well, there might be...

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now