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Mac Safari and Chrome Quicktime Plugin failed

Posted on 2015-01-28
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Last Modified: 2016-06-08
We recently upgraded an iMac to Yosemite. Ever since the upgrade, Safari and Chrome cannot play Quicktime videos. It claims "Plugin Failed". Chrome wants us to activate the plugin, as if it were not installed. Chrome confirmed the extension was there and was enabled.

It leads us to a link on Apple's website which tells us that Apple updates Quicktime plugins automatically through "Software Update". It appears our version of Quicktime (Quicktime X) was up-to-date. However, the "Open With" options for Quicktime videos included Quicktime X, and Quicktime 7.6.6 Removing Quicktime 7.6.6 didn't help. Trying to install 7.7 wasn't allowed since Quicktime X was already there.

However: when we downloaded and installed Firefox (which hadn't been on the system), Firefox played Quicktime videos. Uninstalling and Reinstalling Chrome didn't help.

Anyone have thoughts on this?

Thanks!
Dana
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Question by:dragonflytech
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4 Comments
 
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by:davidanders
ID: 40577033
Chrome updates itself automatically the new releases are 64bit, Quicktime plugin is 32bit.
Some have found reverting to a previous version solved the problem. Details here, among others.
https://discussions.apple.com/thread/6526781
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dragonflytech earned 0 total points
ID: 40582731
Thanks for your input, but sadly, reverting to a previous version is not an option. The discussion in the link you were kind enough to provide seems to show that folks are still in a lurch with this issue. Perhaps a 64 bit version of the Quicktime plug-in will fix it (or so some have suggested), but that doesn't help for right now.

Thanks, though.
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