Opening files from, and saving to our server takes forever or crashes Photoshop

Posted on 2015-01-28
Medium Priority
Last Modified: 2015-01-30
We have numerous Macs running Yosemite and since Christmas have found that opening large files of 50MB upwards can take 10 mins or more to open, in some cases the applications hang and the Mac needs to be restarted.  The main applications we use are Adobe, in particular Photoshop.  If we save the file to our desktops and then copy them to the server all is fine.  The server is a MS SBS 2008 server.
Question by:grsg
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Accepted Solution

David Brugge earned 2000 total points
ID: 40575947
You're not going to like this answer.

Because of the way that Photoshop handles memory it very strongly advises against working on files across networks. The recommended procedure is to copy the file to a local machine, work on it locally and recopy it back to the server.

There have been several attempts by Adobe in the past to overcome this hassle, but none of the solutions panned out long term. Many people argue that they have successfully worked across networks for years with no problems. Adobe doesn't deny this. It's just that Adobe is aware, as you are now aware, that working across networks, especially with large files needing lots of file swapping with the scratch disk, is a formula for problems.

It would be nice if someone would prove me wrong and tell me that Adobe just recently found a solution for this problem and I missed the notice, but I'm not holding my breath.

Author Comment

ID: 40577760
Thanks for your reply David.  Do you know if the problem would exist if the files were held on a NAS or a Mac server?
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Expert Comment

by:David Brugge
ID: 40578219
Right after I posted my answer I realized that I hadn't kept up on the issue and that there may be developments that I was not aware of. I sent a note to my buddy Jeff Tranberry over at Adobe. It took me a few exchanges, but here are the two answers that he sent me.
 Hi David,

Cutting to the chase:

Adobe Drive is the solution for safe saves to network drives.

Drive integration with AEM is probably outside the realm of the common man and small workgroups.

Drive integration with CMIS compliant server is probably within the realm of a resourceful common man and most workgroups.

Rewinding to the first part of your email:

In general, Photoshop will save to a modern network server and open and save files to it. Apple has fixed a number of issues with saving to network drives (and we’ve done a few things on the Photoshop side to improve things). There are some weird issues with saving to the root of an SMB share in 10.10 (which I think we have a bug logged with Apple) and there may be some other gotchas on the Windows side. ( I tend to field more complaints/issues on the mac side)

If you’re one dude saving to a server, you likely won’t have problems. If you’re sharing the same files with multiple users, you’ll really want to use Drive.

Our general knowledge base document is here: [url="http://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop-cs5.html"]http://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop-cs5.html[/url]

Let me know if I’ve helped or only added consternation to your day.

- Jeff

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I asked him about your problems with slow downs on Yosemite and he replied:
Sorry for the late reply.

Couple of thoughts.

They may have an old version of Drive installed (Which can cause this even if they aren’t using it):

Files open, save slowly - Adobe Drive | Mac OS 10.9 Mavericks: [url="http://helpx.adobe.com/drive/kb/opening-saving-files-slower-mac.html"]http://helpx.adobe.com/drive/kb/opening-saving-files-slower-mac.html[/url]

There was some weird slowdowns with FileVault enable in Yosemite. So that would be my second Q.

- Jeff

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Expert Comment

by:David Brugge
ID: 40578235
I hadn't mentioned Adobe Drive originally because at one time Adobe had so much trouble with it that they stopped including it in the Creative Suite packages and stopped shipping it entirely.

My experience with it had been less than pleasant so I removed it entirely and adjusted my workflow to download, modify, upload back to the server. I wasn't aware that they had reissued Adobe Drive. I will have to give it a new try.

Author Closing Comment

ID: 40579461
David, you have gone above and beyond with your explanation and contacting your buddy at Adobe, many thanks for taking the time to respond as you have done.  Please let me know if you find Drive helps the situation.

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