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Exchange 2010 Database will not mount

Posted on 2015-01-28
Medium Priority
Last Modified: 2015-03-09
We have an Exchange server that will not mount databases after a crash.  We have run eseutil /p on both public folders and mailbox database but both produce the same error:

Microsoft Exchange Error
Failed to mount database 'Public Folder Database 1043519527'.

Public Folder Database 1043519527
Couldn't mount the database that you specified. Specified database: Public Folder Database 1043519527; Error code: An Active Manager operation failed. Error: Invalid Active Manager configuration. Error: Unable to locate the local server object in Active Directory.. [Database: Public Folder Database 1043519527, Server: server.domain.local].

An Active Manager operation failed. Error: Invalid Active Manager configuration. Error: Unable to locate the local server object in Active Directory.. [Database: Public Folder Database 1043519527, Server: server.domain.local]

Question by:bdhtechnology
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Expert Comment

ID: 40576086
Did you have to completely reload your server? Can you give a bit more information as to how it crashed and what you've done so far to recover?

Author Comment

ID: 40576132
Client said it locked up and they rebooted it. Then they called 5 days later to say that emails hadn't worked. Tried to mount the database and it failed, so ran integrity check and it failed. Ran the repair which fixed errors, integrity check passes but still does not mount with the error I posted. I couldn't find any details really on that error so sort of stumped now.

Assisted Solution

bobluis earned 2000 total points
ID: 40577005
It seems log file has been removed. Now, just shutdown database and move the Checkpoint file & all log files to different folder, and try again to mount the database. In case if database hasn't shutdown, repair or restore the database.

Accepted Solution

bdhtechnology earned 0 total points
ID: 40577127
I tried moving the database to another location and it gave me the same error.  I forgot the first rule of IT, *always reboot first*.  I did that and they mounted successfully.  I imagine that the repair fixed the corruption, then the reboot took care of the other issues.  The error was a strange one though and since there were no solutions from Google I wasn't sure where to go.  

BTW, they did not have a backup at all, so this could have been really bad.  We will definitely recommend a backup ASAP!

Author Closing Comment

ID: 40585866
Repair and reboot fixed issue

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