• Status: Solved
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Removal of Trojan.Ransomlock.G

Norton is not removing.  It blocks the attack that is coming from my own computer.
Dennis Wise
Dennis Wise
1 Solution
Find your backups. Your files are irrecoverably encrypted.
Use the Norton power eraser tool to remove this virus. https://security.symantec.com/nbrt/npe.aspx?lcid=1033

If that does not work use the tool on this page to remove the virus

If you do not want to use these tools to remove the virus you can remove the registry keys manually (when editing the registry..... USE THE REGISTRY EDITOR AT YOUR OWN RISK...... editing the wrong registry keys can cause more problems or even corrupt the whole operating system, so use with caution), This website will tell you which registry keys to remove.

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