Solved

Printer wont print with new cartridge - how to clean it? Ink Jet I think

Posted on 2015-01-28
8
162 Views
Last Modified: 2015-03-03
Customer called and said his printer wont print with new cartridge.

How to clean / get it to work.
It a HP I think

Thanks
0
Comment
Question by:feck1
8 Comments
 
LVL 62

Assisted Solution

by:☠ MASQ ☠
☠ MASQ ☠ earned 334 total points
Comment Utility
First check correct model and not past expiry as chipset on the cartridge will block it if either wrong.

Is the error that prniter works but no ink or printer won't work. Any error in HP Toolkit?
0
 

Author Comment

by:feck1
Comment Utility
Just won't print

Can I clean heads with anything ?
0
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 334 total points
Comment Utility
Put the cartridge print head downward on some damp tissue/blotting paper that should get some ink coming out, if not check the packing strip has been removed completely
0
Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

 
LVL 18

Expert Comment

by:web_tracker
Comment Utility
The cartridge may be dried out. shake the cartridge to see if it sounds fluid, even if you do heard fluid the cartridge may be dried out enough that the ink will not flow through the head, you can try cleaning the head with isopropyl alcohol
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 166 total points
Comment Utility
are you sure there 's no plastic cover on the ink nozzle?  remove it
0
 

Author Comment

by:feck1
Comment Utility
Thanks nobus - going on site soon with a new Pronter for when the old one won't play ball

Under pressure ...
La la la
0
 
LVL 38

Expert Comment

by:Herman D'Hondt
Comment Utility
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now