Printer wont print with new cartridge - how to clean it? Ink Jet I think

Customer called and said his printer wont print with new cartridge.

How to clean / get it to work.
It a HP I think

Thanks
feck1Asked:
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☠ MASQ ☠Connect With a Mentor Commented:
Put the cartridge print head downward on some damp tissue/blotting paper that should get some ink coming out, if not check the packing strip has been removed completely
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☠ MASQ ☠Connect With a Mentor Commented:
First check correct model and not past expiry as chipset on the cartridge will block it if either wrong.

Is the error that prniter works but no ink or printer won't work. Any error in HP Toolkit?
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feck1Author Commented:
Just won't print

Can I clean heads with anything ?
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web_trackerCommented:
The cartridge may be dried out. shake the cartridge to see if it sounds fluid, even if you do heard fluid the cartridge may be dried out enough that the ink will not flow through the head, you can try cleaning the head with isopropyl alcohol
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nobusConnect With a Mentor Commented:
are you sure there 's no plastic cover on the ink nozzle?  remove it
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feck1Author Commented:
Thanks nobus - going on site soon with a new Pronter for when the old one won't play ball

Under pressure ...
La la la
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hdhondtCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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