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IE crashing

Posted on 2015-01-28
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Last Modified: 2015-01-29
I'm constantly receiving error "Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17041, time stamp: 0x531807e4" Please advise
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Question by:NetsourceSolutions
3 Comments
 
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JeffG2583 earned 500 total points
ID: 40576167
The first step I would take is to reset Internet Explorer. It sounds like an add-on or spyware possibly is causing your issue.

Go to Tools > Internet Options and the Advanced tab. You should see a Reset button that will allow you to return IE to its default settings.

I would also recommend a full system scan with your favorite malware/spyware detection software. I use Malwarebytes a lot when a customer doesn't have a paid AV product. It will clean up most of this type issues.
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Author Closing Comment

by:NetsourceSolutions
ID: 40576179
Don't yet,  Will have to try in off production hours
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Expert Comment

by:MikeBlue
ID: 40577106
You can check if the problem is associated with any plugins by starting Internet Explorer (IE) in safe mode.

There are several methods to accomplish it:
- In windows 7, go to start\programs\accessories and search for the linkt to IE Safe mode.
- look at http://www.dell.com/support/article/us/en/19/SLN265764/EN

After that, you can disable the addons or even reset IE in its properties page. You can find it in Control Panel in Internet Options (generally in Network section).
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