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Getting error 800736B3 when trying to do a Windows Update in Windows 7 Pro x64, Cannot run sfc /scannow

Posted on 2015-01-28
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Last Modified: 2015-02-03
Hello,

I have tried to do updates one at a time in chronological order and all at the same and continually get the same error.

When I run sfc /scannow I get the error Windows Resource Protection could not perform the requested operation.

Please advise.

Have a great day,

Don
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Question by:GEMCC
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Expert Comment

by:dbrunton
ID: 40576664
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LVL 99

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 40576665
Run the Windows Update Troubleshooter

http://support.microsoft.com/kb/971058

There is a Fix IT on the page, so run that as well. When done, restart and test SFC again. See if updates are working.
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Author Comment

by:GEMCC
ID: 40576733
Hi Guys,

OK, http://support.microsoft.com/kb/947821 did find any problems.  Windows Update Troubleshooter fixed the update issue, but I still have the sfc/scannow error.

Any ideas?

Have a great day,

Don
0
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LVL 18

Expert Comment

by:web_tracker
ID: 40576775
In order to run the sfc /scannow  tool you must run as administrator, to do this the cmd must be run as administrator. Type in CMD in the run command and when you see it in the list right click on it, then choose "run as administrator", then you can run the sfc /scannow  command. Even if you are logged on as administrator you still must right click on CMD and choose run as administrator otherwise the sfc /scannow  command will not work.
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Author Comment

by:GEMCC
ID: 40577907
Hi Web Tracker,

I ran sfc /scannow logged on as a local admin and ran as administrator and continue to get the same error.

Any Ideas?

Have a great day,

Don
0
 
LVL 99

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points
ID: 40577917
It is a Windows 7 machine and now you may need to run Windows 7 Repair Install. You need the Windows 7 DVD for this and here is a Seven Forums Tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 

Author Comment

by:GEMCC
ID: 40578674
Hello,

Too many issues have reared their ugly heads on this PC.  We have decided to wipe it out and start clean.

Have a great day,

Don
0
 

Accepted Solution

by:
GEMCC earned 0 total points
ID: 40578679
Hello again,

I regret to say none of the solutions fixed the issues I was having.  I thought the Windows Update issue was resolved, but after a few restarts of the pC, it wanted to run the same 6 updates over and over again (old ones mind you).

Please advise me as to what to mark as the answer(s).  I do not want to get into an argument of what is the correct answer and what is not.

Have a great day,

Don
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 40578692
A Repair Install might have fixed all this. I could have suggested Wipe and Install, but most users don't like the suggestion.

As to awarding points, you can select your own answer as solution (0 points) and then give assist points to posts that helped you along the way.
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LVL 99

Expert Comment

by:John Hurst
ID: 40578765
@GEMCC  - Thank you for following up and I was happy to assist you.
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Author Closing Comment

by:GEMCC
ID: 40585836
Ended up wiping the system out and starting fresh.
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