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MS Outlook 2013 not showing the sent folder?

Posted on 2015-01-29
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Last Modified: 2015-01-29
Anyone here to help, why is that MS Outlook 2013 connected to exchange is no longer showing the SENT folder? I've connected to the server via OWA and the SENT folder is there but it does not show anymore on the workstation.

I have tried.
Uninstall and re-install outlook.
Checking the box save copies of message into sent folder.
Checked the registry for the same feature to be enabled.
Created new mail profile.

Nothing worked, please help!
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Question by:jdff
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6 Comments
 
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Accepted Solution

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suriyaehnop earned 1000 total points
ID: 40576941
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Expert Comment

by:Aditya Arora
ID: 40576995
try to Switch to the folder list to find it.

outlook.JPG
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Expert Comment

by:Korbus
ID: 40577039
All too often I've found I enabled some kind of filter by accident.
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Assisted Solution

by:VB ITS
VB ITS earned 1000 total points
ID: 40577153
Try the steps in this article: http://support.microsoft.com/kb/924226
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LVL 5

Expert Comment

by:Hello World
ID: 40577238
Hi,

I want to double confirm whether all Exchange account or some special account experience this question.
How about Outlook with safe mode? it will prevent add-ins and virus.

Additional, I find an similar thread about your question. For your reference:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/missing-sent-folder-in-outlook-2013/b3b66f7b-6218-4659-b9cb-58166c9651f6
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Author Comment

by:jdff
ID: 40578611
It is a local exchange account, no filters enabled, I did try to look under the folder list. I will try some of the references provided on the links.

Thank you all, I will keep you posted.
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