Exchange services sometimes fail to start after server reboot

Posted on 2015-01-29
Last Modified: 2015-02-10
Seems to happen at random. We do a reboot every night and most nights its all ok - some nights certain services just fail to start.

For instance, looking at event log for last night, we had:-

- MS Exchange Information Store service terminated with error 0
- Timeout waiting for MS Exchange Host service to connect
- MS Exchange Host service failed to start due to the following error: Did not respond to the start request in a timely manner.
- MS Exchange Transport Log Search service hung on starting.

Any ideas? How to prevent and/or recover these services?
At the moment, they remain stopped until someone manually starts them.
Question by:paul williams
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
LVL 24

Expert Comment

ID: 40577578
Try changing the Startup type of the problematic services to Automatic (Delayed Start), more specifically the Information Store and Transport services.

Microsoft even recommend this if your server has issues starting these services at startup:

Author Comment

by:paul williams
ID: 40577667
Windows 2003 - thats 2008 only isnt it?
LVL 24

Expert Comment

ID: 40578980
Oh, Server 2003. Try the steps in this article then:
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.


Author Comment

by:paul williams
ID: 40579605
Hmmm. Working out the dependencies is the issue then.
LVL 24

Expert Comment

ID: 40580060
If that's a bit too much for you then you can look at using the BootPause registry key instead. See Method 3 in this article:

You could theoretically create the BootPause key in the registry to delay the startup of all the Exchange services if you wanted.

Author Comment

by:paul williams
ID: 40590597
No answer here.

Author Comment

by:paul williams
ID: 40590633
I've requested that this question be closed as follows:

Accepted answer: 0 points for paul williams's comment #a40590597

for the following reason:

No easy way to do this
LVL 24

Expert Comment

ID: 40590634
Paul, did you even try the BootPause registry key or any of the steps outlined in the Microsoft KB article I posted previously?

You asked for a solution to your problem, when a potential solution is presented to you you decide it's too hard and close the question instead. If you aren't willing to put the effort into trying to resolve this issue then please indicate that you want a 'simple' way to achieve this when you ask your original question or at the very least give us a chance to provide you with alternative options.

Accepted Solution

paul williams earned 0 total points
ID: 40590676
Sorry yes I did try BootPause and it made no difference. It seemed to work but a day later we had the same - it seems to happen at random.

Our servers get rebooted every night so what I've done to fix this is:-

1) Add scheduled job to start the effected services 60 mins after scheduled reboot. If they're down, they start now, if they're up it doesnt matter.
2) Changed service recovery to restart so if they do stop it will recover.

This seems to work ok. Not a great solution admitedly but Im not in a position to spend too long changing things on the live exchange server.

Author Closing Comment

by:paul williams
ID: 40600341
This is one way to get it working - worked for me

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to install and use the NTBackup utility that comes with Windows Server.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
how to add IIS SMTP to handle application/Scanner relays into office 365.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question