Solved

Windows 7 dismounting laptop optical drive instead of ejecting disc

Posted on 2015-01-29
4
221 Views
Last Modified: 2016-11-23
I'm working with a Dell Latitude E6520, and I'm running into a strange issue. Like many laptops, it has a built-in optical drive, but Windows 7 seems to be treating it like a removable storage device. If we try to eject the disc in the drive, the drive itself disappears. We then have to use a paper clip to pop out the tray and remove the disc, then reboot the PC in order for it to detect the drive again. I also noticed that the device is listed under Safely Remove Hardware. If a disc is in the drive, it will list both the drive and the disc as being removable, but dismounts the drive no matter what you select.

We had Dell replace this drive once already, but it is still doing the same thing. The strange thing is, I ran tool from Dell that runs a complete diagnostic on the computer, and one of the tests it ran was to try opening the drive. When it got to that step, the drive opened without issue.

Has anyone run into a similar issue? If so, how did you go about fixing it? I see some third-party utilities that I could install to work around this issue, but the end user would like to try and get it working as intended if possible. Thank you.
0
Comment
Question by:PIMSupport
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 47

Expert Comment

by:noxcho
ID: 40577518
In My Computer - right click on DVD-ROM - Properties - Hardware - select your DVD-ROM - at the bottom Properties - Details. What is there selected? Properties or removal policy?
0
 
LVL 47

Accepted Solution

by:
noxcho earned 500 total points
ID: 40577553
Look this trick which describes how to make a workaround: http://en.community.dell.com/support-forums/disk-drives/f/3534/t/19446583

Also try another trick, go to BIOS and switch the HDD mode from AHCI to SATA or IDE compatible.
0
 

Author Closing Comment

by:PIMSupport
ID: 40577841
The link you posted wound up being the solution. The properties for the device said the removal policy was set to 00000002 (which I found out was the EJECTSUPPORTED flag), but in the registry it was set to 0x00000006 (which meant it had the EJECTSUPPORTED and REMOVABLE flag set). Changing that to 0x00000002 allowed us to eject the disc without removing the drive.

Thanks for your help!
0
 
LVL 47

Expert Comment

by:noxcho
ID: 40578151
Glad to hear that I could help.
Take care
Nox
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
Concerto Cloud Services, a provider of fully managed private, public and hybrid cloud solutions, announced today it was named to the 20 Coolest Cloud Infrastructure Vendors Of The 2017 Cloud  (http://www.concertocloud.com/about/in-the-news/2017/02/0…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

687 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question