Solved

Windows 7 dismounting laptop optical drive instead of ejecting disc

Posted on 2015-01-29
4
203 Views
Last Modified: 2016-11-23
I'm working with a Dell Latitude E6520, and I'm running into a strange issue. Like many laptops, it has a built-in optical drive, but Windows 7 seems to be treating it like a removable storage device. If we try to eject the disc in the drive, the drive itself disappears. We then have to use a paper clip to pop out the tray and remove the disc, then reboot the PC in order for it to detect the drive again. I also noticed that the device is listed under Safely Remove Hardware. If a disc is in the drive, it will list both the drive and the disc as being removable, but dismounts the drive no matter what you select.

We had Dell replace this drive once already, but it is still doing the same thing. The strange thing is, I ran tool from Dell that runs a complete diagnostic on the computer, and one of the tests it ran was to try opening the drive. When it got to that step, the drive opened without issue.

Has anyone run into a similar issue? If so, how did you go about fixing it? I see some third-party utilities that I could install to work around this issue, but the end user would like to try and get it working as intended if possible. Thank you.
0
Comment
Question by:PIMSupport
  • 3
4 Comments
 
LVL 46

Expert Comment

by:noxcho
Comment Utility
In My Computer - right click on DVD-ROM - Properties - Hardware - select your DVD-ROM - at the bottom Properties - Details. What is there selected? Properties or removal policy?
0
 
LVL 46

Accepted Solution

by:
noxcho earned 500 total points
Comment Utility
Look this trick which describes how to make a workaround: http://en.community.dell.com/support-forums/disk-drives/f/3534/t/19446583

Also try another trick, go to BIOS and switch the HDD mode from AHCI to SATA or IDE compatible.
0
 

Author Closing Comment

by:PIMSupport
Comment Utility
The link you posted wound up being the solution. The properties for the device said the removal policy was set to 00000002 (which I found out was the EJECTSUPPORTED flag), but in the registry it was set to 0x00000006 (which meant it had the EJECTSUPPORTED and REMOVABLE flag set). Changing that to 0x00000002 allowed us to eject the disc without removing the drive.

Thanks for your help!
0
 
LVL 46

Expert Comment

by:noxcho
Comment Utility
Glad to hear that I could help.
Take care
Nox
0

Featured Post

Free Gift Card with Acronis Backup Purchase!

Backup any data in any location: local and remote systems, physical and virtual servers, private and public clouds, Macs and PCs, tablets and mobile devices, & more! For limited time only, buy any Acronis backup products and get a FREE Amazon/Best Buy gift card worth up to $200!

Join & Write a Comment

Suggested Solutions

AWS Glacier is Amazons cheapest storage option and is their answer to a ‘Cold’ storage service.  Customers primarily use this service for archival purposes and storage of infrastructure backups.  Its unlimited storage potential and low storage cost …
OfficeMate Freezes on login or does not load after login credentials are input.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now