Solved

Windows 7 dismounting laptop optical drive instead of ejecting disc

Posted on 2015-01-29
4
213 Views
Last Modified: 2016-11-23
I'm working with a Dell Latitude E6520, and I'm running into a strange issue. Like many laptops, it has a built-in optical drive, but Windows 7 seems to be treating it like a removable storage device. If we try to eject the disc in the drive, the drive itself disappears. We then have to use a paper clip to pop out the tray and remove the disc, then reboot the PC in order for it to detect the drive again. I also noticed that the device is listed under Safely Remove Hardware. If a disc is in the drive, it will list both the drive and the disc as being removable, but dismounts the drive no matter what you select.

We had Dell replace this drive once already, but it is still doing the same thing. The strange thing is, I ran tool from Dell that runs a complete diagnostic on the computer, and one of the tests it ran was to try opening the drive. When it got to that step, the drive opened without issue.

Has anyone run into a similar issue? If so, how did you go about fixing it? I see some third-party utilities that I could install to work around this issue, but the end user would like to try and get it working as intended if possible. Thank you.
0
Comment
Question by:PIMSupport
  • 3
4 Comments
 
LVL 46

Expert Comment

by:noxcho
ID: 40577518
In My Computer - right click on DVD-ROM - Properties - Hardware - select your DVD-ROM - at the bottom Properties - Details. What is there selected? Properties or removal policy?
0
 
LVL 46

Accepted Solution

by:
noxcho earned 500 total points
ID: 40577553
Look this trick which describes how to make a workaround: http://en.community.dell.com/support-forums/disk-drives/f/3534/t/19446583

Also try another trick, go to BIOS and switch the HDD mode from AHCI to SATA or IDE compatible.
0
 

Author Closing Comment

by:PIMSupport
ID: 40577841
The link you posted wound up being the solution. The properties for the device said the removal policy was set to 00000002 (which I found out was the EJECTSUPPORTED flag), but in the registry it was set to 0x00000006 (which meant it had the EJECTSUPPORTED and REMOVABLE flag set). Changing that to 0x00000002 allowed us to eject the disc without removing the drive.

Thanks for your help!
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40578151
Glad to hear that I could help.
Take care
Nox
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question